The Boomerang Effect: Why One Recruitment Firm Returned to Loxo After Exploring Alternatives

Recruitment changes by the day — and it’s no secret that having the right tools can make all the difference. 

But every piece of recruitment tech out there claims to be “the right tool.” So how do you confidently make the leap and commit to one? 

This is the story of a UK-based recruitment firm that discovered the true value of Loxo’s Talent Intelligence Platform’s advanced capabilities — not once, but twice.

Note: For confidentiality reasons, this case study will be kept anonymous — but rest assured that all information represented is real and accurate, and that all quotes come straight from the client's mouth.

The journey begins

In 2021, our client — who we'll refer to as "Boomerang" for the sake of this case study 😉 — was using Vincere as their primary recruitment software. “We didn’t know any different,” Boomerang's director recalls. After exploring options like Bullhorn, they discovered Loxo during a demo. “It blew my mind,” he says. “We became early adopters in the UK.”

For over two years, the firm utilized Loxo effectively, experiencing significant improvements in their recruitment processes. 

However…

Despite their success with Loxo, the director admits he “got his head turned” by promises of a comprehensive RecOS system from their former provider. Enticed by the changes Vincere claimed to have made, they made the switch back.

The reality check

The promised dream quickly turned into a nightmare.“It didn’t fundamentally do a lot of the things they promised it would,” the director explains. 

The team was quickly unhappy. “My team hated me because we left Loxo. They strongly despised the new system, asking, ‘Oh my god, what have we done?’”

But he wanted to give Vincere a fair shot — so he forced his team to adopt Vincere’s best practices, do all of the trainings, and attempt to truly get the most value out of the platform. By the end of a three month period, though, it became obvious to him that they’d made a mistake by leaving Loxo. 

“In hindsight,” the director says, “I could see clearly that my grumbling about Loxo was like complaining that your Ferrari F55 had a tiny little chip on its paint.” 

The return to Loxo

Recognizing the mistake, the firm returned to Loxo.

“It’s been a revelation,” the director says. “It’s genuinely like, what were we thinking when we left? All of my consultants are so much happier now.”

One of the biggest value-adds Loxo brings is the fact that his entire team actually loves using it. “I judge platforms based on user adoption, and Loxo delivers on that 100 percent,” he says. 

In particular, he and his team love: 

• Comprehensive ecosystem: “Loxo is far more of an ecosystem than Vincere,” the director notes. By bringing his recruiters’ entire workflows into Loxo, data integrity has shot through the roof, and his team has much more follow-through than before. With the firm’s entire team being 360 recruiters, Loxo’s business development functionality has also been a huge value driver. “Business development used to be an afterthought for us, but now we can easily add it into our workflow,” the firm’s director says. 

• Cost-cutting: The firm used to over-rely on LinkedIn Recruiter (which we all know is massively expensive). With Loxo Source, they’ve reduced this dependency — even going as far as cancelling their subscription altogether), finding it more efficient and cost-effective, with the data being just as strong.

• User-friendly interface: The team appreciates Loxo’s intuitive UI, which “jogs memory” and displays data in a way that enhances productivity.

• Time-saving features: Loxo’s integration with tools like Ringover — for call logging, call notes, recordings, and summaries — saves the team significant time. The director emphasizes the small but significant “marginal gains” sprinkled throughout Loxo’s entire platform. “There are numerous small improvements that add up to substantial time savings over weeks, months, and years.” 

• Customization: The ability to customize workflows has improved compliance and user adoption.

• Superior data quality: For a rec-to-rec firm, personal contact information is crucial. “Hand on heart, Loxo is the most consistent in delivering personal contact details,” the director confirms.

At the end of the day, this says it better than we ever could: 

“I struggle to rationalize why you would use anything other than Loxo unless you’re wanting to spend loads of money on add-ins and everything else,” the director states.

The bottom line

Having experienced multiple platforms, this Boomerang firm is now “settled and very confident” that Loxo is the best available tool. 

“Loxo genuinely is at the forefront and the cutting edge of systems,” the director concludes. “It’s so good it’s no-brainer territory.”

For recruitment firms looking to optimize their processes and stay ahead in a competitive market, this case study serves as a powerful testament to Loxo’s capabilities. 

It’s a tale as old as time: You don’t know what you’ve got ‘til it’s gone. But it’s like they always say: If you love something, let it go — if it’s yours, it will come back to you. And come back to us, it did. 😉