The initial challenge
i4 Search Group is a national permanent placement recruitment firm, specializing in matching Healthcare Heroes with the finest healthcare facilities so they can serve their patients and communities across the United States.
i4 initially implemented a traditional ATS, but the functionality was poor and they wanted technology to be a competitive differentiator for their firm.
Loxo’s flexibility and wide range of integration capabilities was one of the reasons why i4 chose it as their next right step. Rather than a traditional (read: outdated) ATS, Loxo’s Talent Intelligence Platform offered them the ability to bring their entire workflow under one roof — even across multiple franchises.
And while their previous recruitment software made looping in other tools a pain, Loxo’s TIP easily integrates with third-party systems.
With dozens of franchises across the country, i4 needed a scalable system that would work with their existing (and future) tech stack. Since then, Loxo has become an integral part of i4 — and the workflow they’ve established through the platform has contributed to the company’s growth.
“Loxo is unequivocally a big part of our company as a whole. The service is something special; the response time is incredible.”
By the end of 2022, after implementing Loxo, i4 Search Group had doubled its number of franchises, and had 20+ franchisees using Loxo across the country.
Now, they needed a phone partner that would offer them the same level of customization and scalability that Loxo did.
Their initial phone system, similar to their initial ATS, had proven itself to be inadequate. It lacked essential features and scalability, which prompted a search for a more robust communication solution that could integrate seamlessly with Loxo.
Discovering VXT
VXT is a VoIP phone system built specifically for recruiters with the goal of automating admin work and simplify workflows — so you can save time and resources and get the most out of every call.
After thorough research and testing of several different VoIP providers, Scott Butts, the President of i4 Search Group, and his team selected VXT.
The integration with Loxo provided the necessary features, including comprehensive mobile functionality, which was crucial for i4 Search Group’s dispersed team.
“We were looking for something that could connect with our database, have mobile applications, and offer call and text functionality. VXT ticked all those boxes,” Scott explained.
Click here to learn more about Loxo’s VXT integration
Seamless implementation and training
Implementing VXT was smooth and efficient, thanks to the excellent training and support from both the VXT and Loxo teams. In fact, despite being the first company to ever integrate VXT with Loxo, i4 Search Group experienced a successful transition.
Recruiters can now go truly mobile
VXT’s mobile application has enabled i4 Search Group’s recruiters to work efficiently from anywhere. This flexibility is especially helpful for a franchise organization where recruiters often take calls outside of traditional office hours.
“VXT’s mobile functionality means our recruiters can take calls and log information on the go, just as they would at their desks. This flexibility is invaluable,” said Scott.
Enhanced efficiency and tracking
The integration of VXT with Loxo has streamlined i4 Search Group’s recruitment process, saving time through instantaneous note logging and accurate data tracking — even when on the go. This capability helps the i4 team define and achieve success metrics — tracking progress along the way.
“With Loxo and VXT, we can track calls and texts accurately, helping us understand what success looks like in real terms,” said Scott.
Ongoing support and improvement
As this partnership between VXT and Loxo evolves — and as more customers begin integrating the tool into their Talent Intelligence Platform — both teams are committed to its continued success.
The seamless integration of VXT with Loxo has transformed i4 Search Group’s communication and recruitment processes, making this integrated toolkit essential for their continued growth and success in the healthcare recruitment industry.
Key results:
- Seamless integration: Instantly log all communication and notes in Loxo.
- Enhanced mobility: Full functionality on mobile devices, so you can take your communication on the go.
- Efficient training: Hands-on sessions with both the VXT and Loxo teams to ensure best practices are in place.
- Reliable metrics: Accurate call and SMS tracking so you can double-down on winning behaviors.
