Technical Analyst - 1076914

London, ENG

The emphasis of this role is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the ITS department. The role involves working in a busy and lively office, which at times can be pressurized. The role would ideally suit someone with experience working within a Technical role with good problem solving and excellent people skills. There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week. Applicants should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure. They should also have a friendly and polite telephone manner and should be able to work using their own initiative and show attention to detail.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

  • Reports to London Support Services Supervisor
  • Ensuring incidents are updated and customers receive support in a timely manner
  • Second line software and hardware support to customers both office based and remote, including proactive advice and training
  • Maintaining a high level of customer satisfaction across the business
  • Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools
  • Occasional travel to other UK offices to provide holiday/sickness cover
  • Emphasis on taking initiative whilst following procedures and working with systems and processes
  • Responsible for providing an extremely high level customer focused On-site support service to all members of the firm
  • Event IT Support required onsite/offsite

Your work, your choice

Our client believes the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.


Your home office will be London, but you may be required to occasionally travel to support other offices. Travel could include UK, Switzerland or Gibraltar.

Work pattern:

This is a permanent contract opportunity. The role can be worked on a full-time basis: Monday to Friday (shift patterns) including Saturdays in a shift pattern.

Your professional experience

  • Microsoft Windows 8.1/10
  • Microsoft Office including O365
  • AD, ServiceNow and Skype for Business
  • MacBook OS: Mojave, Catalina & Big Sur
  • Apple IOS Devices: Mobile phones and iPads
  • WinAdmin, JAMF, MBAM, Azure
  • Strong Customer Service skills

Your service line: Internal Services

We’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the best experience.

Personal independence

Regulation and controls are standard practice in our industry and our client is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.