Loan Servicing & Collections


Loan Servicing & Collections Officer

Our client is led by an astute and knowledgeable senior management team with many decades of experience. They provide fast, bespoke, and flexible funding solutions to borrowers in a wide range of circumstances, funded by a range of competitive deposit accounts and ISAs to UK retail and corporate savers.

They are looking for an experienced Loan Servicing & Collections Officer to assist customers with the ongoing management of their account, including breaches of conditions and term expired loans.

Key Responsibilities:

·        To be the key point of contact for short-term loan customers, providing a professional service in line with company values, policy, and regulatory requirements.

·        To create, develop and manage relationships with our customers, learning about the customer’s loan account(s), businesses, and properties. Treating all customers in line with the conduct standards of the bank, with a view to encouraging repeat business and reputational referrals.

·        To manage a pipeline of cases in line with customer management procedures and policy. This will include working through daily workflow tasks to proactively manage expiring loans, contacting customers at the correct times to ensure there are suitable arrangements in place and loans repay on time.

·        Adhere to internal customer service policy and regulatory requirements – FCA, PRA, Money Laundering, Prevention of Financial Crime, Data Protection etc

·        Undertake project and ad-hoc pieces of work at management request


·        Previous customer service, arrears, or administration exposure

·        Working within a regulated environment

·        Managing and prioritising own workload

·        Telephone or face to face customer contact Desirable Experience

·        Has worked in a mortgage or loan collections environment


·        Competitive Salary and Bonus package

·        25 Days Holiday

·        Contributory Pension

·        Life Insurance

·        Private Medical Insurance

·        Season Ticket Loans

·        Excellent career development opportunities and where appropriate sponsorship of a relevant qualification