Compliance Officer - 1077778

Saint Neots, ENG

Job title

Compliance Officer

Main purpose of the role

·        Responsible for all matters of compliance across the business, ensuring we establish and maintain the highest possible compliance standards, policies, monitoring and controls

·        To ensure the highest levels of support for the growing business, the board of directors, sales team, clients and our partner

Key responsibilities and deliverables


Across all areas of your role

·          Ensure we provide a low risk, compliant environment for the business to  operate within

·        Advise the board and the wider business on compliance and regulatory matters, identifying opportunities and solutions

·        Develop and manage relationships with key stakeholders as required to fulfil your role e.g., internal (Senior Managers, the board, Finance, Admin) and external (suppliers, partners)


Compliance – high level requirements

·        Responsible for the set up and maintenance of compliance manuals, policies and procedures, and the deployment of these into the business

·        Ensure we maintain a robust checking and monitoring process, being responsible for the second line of defense audits (such as ‘check the checker’ and file audits) to ensure compliance standards are met and we work in line with FCA guidelines

·        Keep fully briefed and educated on all current and future compliance announcements and changes in both the areas of commercial and personal lines insurance

·        Ensure our compliance strategy is executed in line with the board’s plans

·        Carry out investigations and resolve complaints, including response by telephone and in writing, in line with FCA guidelines while ensuring fair outcomes for our clients

·        Ensure our RegData, FCA and other portals are up to date and maintained

·        Work with the Finance Manager to complete RegData returns in a timely and accurate manner

·        Lead Terms Of Business Agreement (TOBA) reviews for new insurers or schemes and providing timely feedback on these

·        Collaborate with the Finance Manager to ensure regular maintenance of our master agency list which collates insurer TOBAs and client money considerations (CASS)

·        Work with the Finance Manager, Commercial Sales Manager and the Directors to understand the needs and priorities of the business and the wider market to ensure that the compliance plan is effective

·        Conduct call audits and provide feedback for Account Executives to ensure that compliance standards are met and we work in line with Treating Customers Fairly (TCF) guidelines as issued by the FCA; set up compliance improvement plans for individuals where necessary

·        Compile timely, concise and relevant reports to Senior Managers

·        Liaise with other industry compliance professionals and pick up and implement best practice hints and tips, in particular the Compliance Officer for our sister company to ensure knowledge sharing across the group

·        Represent the company in audits, whether panel insurer, cover holder or FCA

·        Oversee and input into CPD for the whole business to ensure it meets FCA requirements

·        Develop and manage relationships with key stakeholders as required to fulfil your role e.g. internal (senior managers, the board, Finance, Admin) and external (suppliers, partners)

·        Liaise and work with external auditors, insurers and other partner firms


Personal excellence

·        Identify your strengths and weaknesses and take responsibility for your personal development plan and training, reviewing this regularly with your line manager

·        Measure and report performance against your objectives and targets, reviewing this regularly with your line manager

·        Always be learning and strive to achieve mastery of your role (high skill, high will)

·        Comply with published policies and procedures

Other responsibilities

·        Other duties and responsibilities as may be set by the Finance Director, Managing Director or Sales Manager

Key skills & experience

·        Minimum three years’ experience working in a compliance role in an insurance and FCA regulated environment, preferably commercial insurance brokerage

·        Computer literacy, especially the ability to use Excel to a high standard

·        Adaptability to work with various software solutions, and experience in implementing and continuously improving processes

·        Ability to research and analyse data, draw relevant conclusions from these, and report opinions

·        Excellent communication skills at all levels

  • Accuracy and attention to detail in all aspects

Desirable qualifications

  • Cert CII qualified


  • Be a brand ambassador
  • Be a role model
  • Have a curious mind, be prepared to question ideas and proposals
  • Foster a culture of continuous and never-ending improvement (CANI)
  • Inspire people to drive for a common goal

·        Be an excellent communicator