Renewals Consultant - £21k - £23k depending on experience

Great opportunity for a self-starting individual with some work experience to secure a role in a fast-growing organisation with excellent career prospects. Ideally suited to, but not limited to, people with some previous work experience in Financial Services or Insurance. If you don’t have Financial Services or Insurance experience but you possess an outgoing personality, great telephone manner and have a thirst for success, please apply.

Overview:

To provide support to existing customers and ensure retention of renewal business, servicing of existing accounts in line with the set Key Performance Indicators provided by the company, and in accordance with company procedures and regulatory requirements.

This is predominantly a customer service role that requires confidence in decision making and a sales approach to dealing with customers at their renewals. There will also be various outbound calling to existing customers and mutual insurers for claim updates and policy queries.

Key Responsibilities:

Process existing clients at renewal, update and deal with new/existing claims and providing excellent customer service in all dealings with customers such as:

• Ascertaining customer requirements and advising accordingly
• Disclosing clear and useful information about the product
• Ensuring all verbal disclosures are discussed with customers
• Issuing all necessary paperwork to customers
• Ensuring customer is aware of any changes in cover and premium
• Diary processing involving chasing customers for outstanding documents and updates on risk details
• Outbound renewal chasing and customer service calls
• Helping clients with revised renewals
• Dealing with client obtained competitor rates
• Reporting and analysis to provide data to insurers and the MID