Sales Team Leader - £33,000 - £37,500 depending on experience

Fantastic opportunity to join a growing business and play a lead role in developing the sales team results and culture, as well as the wider business. The business offers the successful applicant a great opportunity for career progression also.

Overview:

• To support the Sales Manager to deliver departmental targets as agreed with the Directors in the areas of existing business retention (renewals, adjustments, cancellations), cross selling, upselling, customer satisfaction, and compliance
• To lead, develop and support the individual members of your team
• To hit income targets
• To sell compliantly
• To report on sales performance to the Sales Manager

Key responsibilities and deliverables

• Understand and deliver departmental sales targets with Sales Manager covering existing business retention (renewals, adjustments, cancellations), cross-selling, upselling, customer satisfaction and compliance
• Assist in managing product/service mix, pricing, and margins according to agreed aims
• Assist the Sales Manager to identify sales, satisfaction, and compliance trends and in putting appropriate 90-day plans in place to close any gaps in performance
• Assist the Sales Manager or Directors in areas of business development needed to support the long-term health of the department
• Respond appropriately to customer complaints, identifying the root cause and putting measures in place to prevent reoccurrence
• Prepare, measure and report against your personal objectives in your monthly 121s with the Sales Manager
• Develop and manage relationships with key stakeholders as required to fulfil your role e.g. internal (senior managers, marketing, business development, finance, admin) and external (suppliers, partners)
• Assist the Sales Manager to effectively manage your department resources in line with budgets (people, financial)
• Identify and report on market and competitor activity and intelligence
• Report on all measures of performance and KPI’s effectively and take corrective actions in conjunction with the Sales manager
• Ensure all processes are followed correctly and effectively and improved where appropriate
• Identify and report on market and competitor activity and intelligence
• Take responsibility for departmental resources and the people plan in the sales team