Customer Success Representative

Austin, TX


 ISC’s team of Software Recruiters is partnering with a growing international SaaS company to identify a Customer Success Representative in Austin, TX.   


The Customer Success Representative will work with clients, implement solutions post-sales, advise on integration with other technologies, and handle incoming customer support. Exceptional and fun company to work for!

 

 

This position is a hybrid of 50% in office and 50% working virtually, after approximately 2 weeks of training in office.

 

 

Customer Success Representative – Do you have the following:

  • Entry level to 3 years of customer success or client success with a SaaS company
  • Bachelor’s Degree preferred
  • Project Management and/or Accounting experience is beneficial
  • Quick learner, tech savvy, strong attention to detail, analytical, self-starter
  • Exceptional communication and customer service skills!
  • Ability to multi-task while working in a fast-paced environment
  • Able to interact with all levels of clients!


Customer Success Representative – If you qualify for this opportunity, the company offers:

  • Competitive base salary, depending upon experience
  • PTO, fully paid Medical, optional Dental and Vision
  • Exciting, fun work environment with extremely low turnover rate!


Customer Success Representative – Here’s the basics:

  • Lead client implementations, while ensuring a deployment, change, and adoption management plan is in place for each client
  • Carry out technical deployment and configuration tasks
  • Exceptional communication of status, issues, risks, and efforts
  • Migrate client data into the application database
  • Set up Single Sign-On (SSO) with client domains
  • Perform load testing with representative data
  • Conduct client user training for new users and administrators
  • React to support issues with a quick turnaround, identifying and escalating high risk cases



How to Apply:

Please contact Annette Krause, International Search Consultants at AnnetteK@iscjobs.com


Referrals – Do you know someone who may be a fit?

We gladly pay $500 for referrals that result in a hire and keep all referrals confidential unless you ask us to use your name. We’re looking for an entry-level Customer Success Representative with IT or SaaS knowledge – whose name comes to mind? Please send referrals to Annette.