Relationship Manager - Business Banking


Job description

The Relationship Manager - Business Banking role is based within Business Banking – Commercial Banking UK

Business Banking offers comprehensive support and services to businesses in the Small to Medium sized Enterprise (SME) market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential 

The role of the Relationship Manager in Business Banking is to acquire, retain and expand relationships with customers we want to bank within Business Banking. You will maximise profitably by identifying customer needs first and then recommending appropriate solutions for the customer to consider and accept. You will regularly meet with customers and will deal with business turnover of up to £6.5M. You will provide dedicated relationship management with accountability for business development, service, risk and operational delivery. Credit risk assessment is a fundamental element of this role. 

Your responsibilities will include:  

· Being an ambassador for the bank and develop the bank's profile in the local business and wider community  

· Supporting customers and placing their needs at the forefront of all that we do, setting world class standards  

· Seeking new opportunities and nurturing existing relationships to identify new business opportunities  

· Building a network of business introducers in the local professional and business community  

· Adhere to structures and processes in place for the management of credit, operational, reputation, financial crime and regulatory risk

Desired profile

Qualifications :  

The ideal candidate for this role will have:  

· Experience working in relevant environment/s, i.e. Business/Corporate Banking

· Proven ability in identifying and meeting customer needs  

· Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to customers  

· Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively.  

· Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same  

· A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes  

· Experience of building and managing complex relationships