6616 Operations Project Manager

S. San Francisco, CA

Description:

  • The Customer Engagement (CE) Strategy and Operations team is responsible for shaping the overall operational strategy of our Customer Engagement field organization and plays a critical role in prioritizing, communicating and partnering with both internal stakeholders and field leadership.
  • The CE Operations Project Manager is responsible for managing key projects and communication channels for the Customer Engagement field team in order to inform, inspire and engage field-based employees to enable them to best meet the needs of customers and patients at the local level, supported by the collective power of the Company’s resources. 
  • This individual will also manage platforms, channels and forums while collaborating across CMG to bring meaningful and relevant content to the field.


Responsibilities:

  • Deliver consistent and high quality project management to enable team and project success by being strategic in project planning, team management and process management.
  • Support as needed cross CMG goals, objectives or projects, participating on cross functional teams assigned with specific mission or role, and other capacity to represent Customer Engagement and Operations Team.
  • Manage Customer Engagement communication channels (weekly newsletter, Customer Engagement CMG Portal pages, gCast, shared drive, National Meetings, Currents pages, gSites, etc) and help advise Customer Engagement Operations Team on ways to streamline communications to the field.
  • Track CE Channel engagement metrics. Contribute to and iterate on reporting framework that measures key performance metrics and monitors metrics/sentiment around reach and engagement to inform messaging and appropriate channel strategy and cadence.
  • Manage content and dissemination of the Customer Engagement planning calendar.
  • Participate in cross functional communication planning meetings to execute CE Strategy and Communications priorities as assigned.
  • Champion agile practices, new ways of working and CMG Operations


Capabilities:

  • Skilled in agile practices and facilitation, fluent with new technologies and new ways of working to support business needs.
  • Lead, inspire and mobilize with direct and indirect authority.
  • Track record of teamwork and collaboration, creating and leveraging personal networks across the organization to help breakdown silos.
  • Strong written and verbal communication skills.
  • Project management and operations execution.
  • Willingness and ability to change approach to project management and/or course of action in response to business needs.
  • Planning skills: from meta to macro. 
  • Execute on communication plans, statements of works, timelines, brief leadership.


Qualifications & Experience

  • Bachelor’s Degree or equivalent is required.
  • Project management experience, including responsibilities for leading multiple projects simultaneously, involving cross-functional teams and stakeholder management.
  • Proven track record building strong relationships and collaborating to deliver results.
  • Complies with all laws, regulations, policies and procedures that govern the conduct of the Company’s activities.


PLEASE NOTE: Our client has mandated COVID-19 vaccination for their workforce, all external personnel providing services to our client are required to comply with this requirement.