Jira Administrator

CEDAR CX Technologies
Atlanta

Summary:

CEDAR CX Technologies is a leading provider of powerful Private-Cloud-Based Managed Services solutions for Customer Communications Management (CCM). We help large financial institutions and insurance companies reshape the way they communicate with their customers and partners.


Responsibilities:

• Planning and leading Jira/Confluence upgrades, maintenance, and performance tuning.

• Working with stakeholders to identify Jira Project and Confluence Space needs and implement them as appropriate. 

• Developing and conducting training for employees and new hires on Jira and Confluence (how to use, new functionality, etc.).

• Creating and maintaining detailed technical and user facing documentation.

• Providing technical support for Jira and Confluence users.

• Analyzing, reviewing, and documenting current functionality to determine potential areas of improvement.

• Testing new versions of Jira, Confluence, and existing plug-ins to ensure compatibility.

• Developing reports based on Jira data.


Requirements:

• 5+ years’ supporting Jira and Confluence servers with experience customizing Jira projects with various schemes and complex workflows.

• Experience with Jira Service Management (formerly Service Desk), Advanced Roadmaps for Jira Sortware (formerly Portfolio), Automation for Jira, and ScriptRunner for Jira.

Nice to Have:

• Working knowledge of Groovy a plus.

• Jira and Confluence cloud experience a plus.


Education: 

• Bachelor’s degree preferred; preferably in business, engineering, or information systems.


Benefits:

• Health, dental, vision, life, and disability insurance

• Never pay a deductible in-network with our Health Reimbursement Arrangement (HRA)

• Matching 401k

• 10 vacation days, 5 floating holidays, 7 PTO days and 8 paid holidays

• Business casual

• Flexible work hours

• Work from home opportunities

• Fun, fast-paced environment

• Free workout/gym facility

• Opportunities for advancement