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CRM & Email Marketing Manager - 1155541
Chicago, IL
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Our Client believes in a future where growth thrives across borders and cultures. Enabling employers of all sizes and global talent to connect where opportunity was once not an option. We are creating an equitable global environment where all companies and global talent can compete. Our global workforce management platform was built on the years of experience navigating the challenges of quickly deploying and paying international employees while ensuring compliance to local regulations, now making the world a lot smaller and easier to navigate for everyone. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it’s time to set up their own entities and run payroll. The future of work is borderless, and so are we. So, it helps that our people are located around the globe and represents over 90+ languages, countries, and cultures. Diversity and inclusion are at our core. We’re excited about our next phase of growth. We’ve launched and continue to expand our new tech, new solutions and now we’re looking for YOU — eager for a challenge, energized by innovation and aligned with our mission to deliver a future of work without borders. 


The Manager, CRM and Email Marketing will lead email and direct mail campaign strategy and activation for the company. The Manager is the primary point of contact for internal requests and providing recommendations to Media Planners, the Sales team and Clients. With prior experience in email deployment, the Manager, CRM will have hands-on experience in all components, from planning to set up and launch of the programs and will be able to train and mentor a team. As the CRM subject matter expert, the Manager will be responsible for continuously improving email and direct channel experiences and optimizing the approach and programs to drive marketing outcomes in line with customer expectations. The ideal candidate will have a strategic, analytical, collaborative mindset with the ability to manage email initiatives independently under general guidance and is eager to grow the email channel for the company.


Job Tasks

  • Develops and executes operational activities that have moderate to significant impact on the direction of the specified functional areas around the company’ platform and services such as:
  • Developing the highly- complex or industry- approaches to drive the development of broad reaching programs/designs.
  • Defining, deploying and institutionalizing functional area research approaches and related knowledge bases.
  • Forecasting and assessing industry trends and their impact on designs and methods of the specified functional area.
  • Establishing research guidelines, best practices and standards.
  • Analyzing, summarizing and presenting results to functional teams and decision makers.
  • Serving on the of the specified functional area team for strategically important initiatives.
  • Developing programs that establish and enhance standards.
  • Interpreting highly complex results and analyzing trends.
  • Identifying and establishing relationships with internal/external partners.
  • Performs as the subject matter expert for the specified functional area and may become actively involved, as required, to meet schedules and resolve problems highly complex in nature.
  • Develops and highly complex programs that establish and enhance standards. Develops the specifications of highly complex projects and may perform as implementation project lead. Develops and implements improvements to processes, as necessary.
  • Determines business approaches and/or develops major new technical tools.
  • Shares highly complex information related to areas of expertise and/or to gain acceptance of new or enhanced business solutions. Evangelizes new ideas / solutions to gain acceptance from a wide range of audiences.
  • Develops business approaches and new or enhanced processes.
  • Guides and mentors, a wide range of audiences. May provide subject matter expertise to the business. May participate in teaching and training members of the work team.

 

Experience Requirements:

 

  • 3+years of relevant experience.
  • Proven experience leading projects with no formal authority over the team involved.
  • Must possess strong organizational, problem-solving, data driven decision-making and time management skills with ability to manage multiple projects at the same time.
  • Ability to give and receive constructive feedback and the capability to be self-motivated and work independently with initiative and assertiveness.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations.

·        Excellent presentation, written, and verbal communication skills for audiences at all levels


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