Christian Broadcast Ministry is hiring for a Customer Service/AR Representative, also titled as a Ministry Service Specialist.

The Ministry Services Specialist will be involved in customer service activities which may include and are not limited to: processing mail, credit card orders and donations; and ensuring that orders for products are properly entered and fulfilled.

Specific Responsibilities Customer service to include:

• System entry and follow-up as required for customer orders, products, and general ministry inquiries received by mail, web, call center, and over the phone.
• Data entry, transaction processing and accounts receivable functions to include:
• Mail: Opening, detailing, sorting, forming batches/deposits for entering and processing incoming orders, donations, questions, and prayer requests.
• Call Center: Retrieving and importing for processing call center transactions/notes including orders, donations, questions and prayer requests.
• Web: Review and processing of web imports to include resolving errors/duplicate accounts and completion of deposits.
• Credit Card: Detailing, sorting, charging and deposit completion for credit card orders and donations.
• Additional Duties: Non-cash data entry; calendar year-end tax statement processing/research; assist Ministry Relations with product data entry/fulfillment; create new product code, monitor existing; product inventory control; assist with new account and monthly donor mailings.
• Be able to perform other duties as assigned.

Qualifications

• Associate Degree required. Bachelor’s Degree desired.
• Three years of customer service/data entry experience required.
• Accounts receivable experience desired.
• Personal qualities of honesty, integrity, credibility, friendliness; professional, selfless servant, punctual, and detail oriented.
• Must be a problem solver, organized, and a team player.
• Superior telephone communication skills.
• Office automation skills: Microsoft Word, Excel, and Outlook required.