Head of IT Infrastructure Engineering & Ops - Tempe, Austin, SLC, Santa Clara, Atlanta, Boston

The Company is one of the fastest growing and best performing banks in the US, and as such is in the midst of reshaping its technology strategy to support the rapid growth and scaling of the business. This includes fostering technological innovation to drive efficiency, improving client experience and developing a disciplined focus on operational rigor and regulatory adherence. The bank is already well along the way on transition to agile delivery methodologies and is in earlier stages of adopting an API-first technology strategy and a focused effort to bring the organization to the public cloud. Amidst this, The Company is looking to hire a new Global Head of Technology Infrastructure who will play the key leadership role in ensuring that the bank runs a highly available, reliable, resilient, and scalable infrastructure environment in a cost effective, efficient manner. 

The right candidate for this critical role will balance keeping the bank’s systems up, operational, and secure while driving the change needed to embrace innovative methods and technology such as automation, big data analytics, IaaS, PaaS, and Cloud. The Company's clients and business growth dictate a pace that enables the bank to release new features frequently, pivot quickly, and expand efficiently while always operating within the appropriate financial services controls and policies. The key challenge to this role is to define the vision while leading and strengthening the team and services that will deliver superior system performance and resiliency to support The Company's growth objectives. 

As The Company's technology needs evolve over time, with flexibility, efficiency, and speed requirements continually increasing, this individual must bring a strategic vision and take a long-term approach to decision making in order to ensure that the firm's infrastructure footprint continues to evolve along with these needs. This leader must understand how to continually and incrementally enhance The Company's infrastructure environment while maintaining a focus and discipline with respect to performance and cost. 

The Company works diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services to apply.

 KEY RESPONSIBILITIES

·     Provide strategic direction to and oversight over The Company's technology infrastructure team for both the short- and long-term, enabling innovation and leveraging technology trends that can create business value consistent with The Company's requirements and expectations.

·     Serve as a strategic thought partner to The Company's technology leadership teams, ensuring the right balance between prioritizing scaling the team and cost as well as between growing in-house versus external capabilities.

·     Partner with colleagues to lead the technology infrastructure operations and execution for the enterprise, supporting a highly scalable and redundant environment.

·     Partner with Security colleagues to protect The Company and our clients by maintaining a secure environment.

·     Partner with ITSM/ITIL team and our 3LOD risk partners to protect The Company and our clients by maintaining the right operational risk posture.

·     Provide sound fiscal management to budgets (capital and expenses) for acquisition of equipment, maintenance, and services.

·     Develop the team and mentor talent to deliver the technology management and execution capabilities of the organization. Foster a "constantly learning" environment.

·     Ensure a secure and reliable infrastructure environment, including strengthening disaster recovery and continuity planning capabilities.

·     Work closely with colleagues across The Company's technology group to ensure that systems function within agreed-up service levels and that outages are dealt with rapidly and effectively.

·     Direct and manage 24x7 global production operations in order to provide world-class uninterruptible service to The Company and its customers.

·     Build a metrics-driven culture supported by cutting edge reporting technology and best-in-class education and training opportunities.

·     Continuously evaluate the current state of the operations architecture, services, and security to maintain alignment with company goals and objectives.

·     Design and build or leverage partner tooling and technology to provide operational visibility into the performance and resiliency of systems and business processes.

·     Advocate for the business benefits of The Company's infrastructure team's initiatives to senior business stakeholders to build support and buy-in.

·     Perform end-to-end systems infrastructure design, capacity planning, and performance management.

·     Build and develop an exceptionally talented operations and support organization.

DESIRED OUTCOMES 

·     Establish a high-performance culture for the technology infrastructure group focused on maintaining a highly available, reliable, scalable, resilient, secure, and cost-efficient environment.

·     Instill process discipline; mature The Company's technology operational management efforts, establish and measure the function against key performance indicators, etc.

·     Develop and execute against a three-year technology operational strategy to migrate workloads to cloud.

·     Implement modern infrastructure technologies and methods (e.g., software-defined infrastructure, site reliability engineering, etc.) to get at the root cause of issues and operate a more effective, high performing environment.

The Company's ideal candidate will possess a balance of business acumen, technical competency, a collaborative nature, and a hands-on self-starter spirit with strong communication, leadership, and organizational development skills. This leader must be able to work with multiple teams simultaneously and thrive in fast-paced, dynamic environment. The ideal candidate is a deep technologist with a proven track record of running large scalable technology operation in regulated environment, and is also a creative thinker and problem solver at heart.

Qualifications:

·     Five years of enterprise-level infrastructure leadership experience

·     Experience in a global or division-level infrastructure leadership role setting infrastructure strategy for a complex organization.

·     Eight years of infrastructure engineering and operation experience

·     Experience leading plan and build teams across multiple levels of the stack (database, network, storage, compute, digital workplace, etc.)

·     Legacy platform transformation experience in a complex, global environment

·     Experience leading a large-scale infrastructure change program of $100+ million (e.g., cloud migration, mainframe rationalization, virtualization).

·     Experience with modern infrastructure technologies and methods

·     Public and private cloud, software-defined infrastructure, robotics process automation, site reliability engineering, etc.

·     Team leadership experience of groups in excess of 200+ employees

·     Including full-time, contract, and vendor resources.

·     Bachelor's degree is preferred, but not a must

·     Concentration in computer science is preferred but not a must.

·     CRITICAL LEADERSHIP CAPABILITIES

·     Driving Results

·     Acts to surpass goals established for The Company's technology infrastructure organization, seizing opportunities to push the envelope with respect to both performance and cost .

·     Sets continually higher goals that are ambitious but realistic for self and team , geared to The Company's business and technology objectives.

·     Focuses on new opportunities that enable The Company's technology infrastructure performance and cost targets to be exceeded.

·     Leading People

·     Collaborates and openly debates with the team to manage projects, solve problems, discuss challenging issues, or learn more about critical issues as a group.

·     Delegates roles thoughtfully to free self to work at a more strategic level.

·     Collaborates with each employee to establish clear, challenging performance goals and metrics for the year.

·     Designs a performance management process to monitor projects and deliver results that exceed expectations.

·     Periodically reviews team progress against plans, focuses attention beyond the project to the full year or more.

·     Leading Change

·     Communicates new direction or changes with clear rationale and appeal.

·     Advocates for new direction, takes it onboard personally, even countering conventional practice.

·     Speaks at all available opportunities about future direction.

·     Adjusts communication style to changing situations and to respond to audience concerns (including culture, background, or style).