Head of Delivery – Commercial & Capital, Tempe, Austin, Charlotte, Atlanta, Boston or Santa Clara
Bank is the most sought-after financial partner in the global innovation economy. We bring together entrepreneurs, investors, ventures capitalists, and private equity firms to move their bold ideas forward, fast. Our clients define what comes next.
In the past 35 years, we have accumulated more experience with start-ups and high-growth tech than any other company in the world. In fact, most of the most compelling Fintech disruptors bank with us. We help our clients grow, too. More than half of the innovation companies that completed an IPO in the last two years were our clients.
Our accomplishments serve as motivation to continue pushing ourselves, and we are committed to delivering user-centered, high-impact solutions to our clients. We are looking for creative thinkers who want to challenge the status quo and create a truly seamless digital banking experience on a global scale.
About the Role:
The Head of Delivery will be responsible for ensuring that intended business outcomes of the Commercial Bank and Capital (CB&C) division are achieved via the successful delivery of business and technology initiatives. In this role, you will partner with Business and Technology leaders to understand their growth strategies and drive portfolio management and agile delivery plans across multiple portfolios and value streams.
As the Head of Delivery, you will oversee the Portfolio Delivery department comprised of Senior Agile Delivery leaders, Release Train Engineers (RTEs), and Scrum Masters who lead 100+ agile teams across multiple portfolios and value streams. The successful leader will manage the full lifecycle of delivery, including portfolio intake, roadmap planning, capacity planning, and agile execution across Bank’s largest portfolios.
Additionally, the Head of Delivery will drive the enterprise agile transformation change plan for the CB&C divisions as part of Bank agile maturity journey. This includes continuous improvement delivery practices along with evolving delivery health metrics associated with Initiative health, Agile Heath, System Health, and Workforce health aligned to Bank’s OKRs.
The Head of Delivery will also be responsible for portfolio financial forecasting and resource management to ensure portfolio budgets align to annual budgets in partnership with Finance and Portfolio owners.
Once Here You Will:
· Lead the Portfolio Delivery team responsible for central portfolio and agile delivery across the Business Growth Portfolio and subset of Technology/Operations portfolios enabling 100+ agile teams
· Facilitate engagement with internal and external stakeholders, ensuring strategic alignment, clear understanding delivery outcomes via a repeatable portfolio delivery approach
· Effectively collaborate with the Agile Center of Excellence and Portfolio Owners and other leaders to influence key activities and decision making that affect all portfolios and delivery
· Collaborate with key stakeholders to identify cross-enterprise programs that may need to be managed across portfolios
· Provide proactive strategic leadership to key stakeholders to drive prioritization, accountability, financial acumen, delivery metrics tracking, and controls management
· Engage proactively with key stakeholders, steering committees, executive sponsors and leaders, enterprise and finance partners to review portfolio health and improvement plans
· Enforce the enterprise modernization programs related agile delivery methodology, standards, processes, enterprise tools, rigor and discipline
· Drive continuous improvement and on-going development of the Portfolio Delivery team based on the agreed upon operating model
· Mentor a highly performant team in an exciting, inclusive and collaborative environment
What You’ll Bring:
IDEAL EXPERIENCE
· 10+ years of hands-on agile delivery experience with emphasis on establishing and maturing a scaled agile operating model
· 10+ years leading large scale program managers and scaled agile delivery leaders, including hiring, and mentoring a high performing team
· 5+ years of demonstrated experience leading Agile transformations and changing both organizational mindset and practices to an Agile way of working
· 5+ years demonstrated experience with lean agile portfolio management disciplines, governance processes, and executive reporting
· 3+ years of process engineering with demonstrated continuous improvement outcomes
· Strong understanding of the software development lifecycle, especially Agile delivery methodology and controls
· Exceptional communication skills with demonstrated experience developing and presenting executive presentations
· Workforce management experience in a global delivery model
· Industry experience in Financial Services firms spanning business and technology domains
CRITICAL LEADERSHIP CAPABILITIES
Building People Capability
- Engages with employees to develop a clear perception of long-term capabilities/potential, and to provide balanced feedback/guiding principles
- Systematically develops employees through stretch assignments with specific competency development goals
- Uses informal and structured approaches to career development to focus on individual improvement over time
- Supports promotion of own people when talent is needed elsewhere and provides individuals with development opportunities
- Collaborating and Influencing
Collaborating and Influencing
- Negotiates with a genuine give-and-take approach, where parties act as true peers and decisions are shared
- Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus
- Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people Driving Results
Driving Results
- Has a passion for achieving excellence in delivery, solving complex problems, and taking ownership
- Acts to surpass goals, seizing opportunities to push the envelope
- Sets continually higher goals that are ambitious but realistic for self and team, geared to organizational objectives
- Focuses on new business opportunities that enable business development targets to be exceeded
