Executive Director, UT

SUMMARY: Responsible for all client operations in the assigned CLIENT Division. Responsible for providing safe and supportive services to persons with disabilities in a manner consistent with the CLIENT Mission, Vision, and Values. Responsible for the fiscal management of the programs in the CLIENT Division. Responsible to maintain compliance with all CLIENT corporate and state policies and procedures and other legal and regulatory requirements.

The Executive Director will develop and foster strong relationships with key human services stakeholders including providers and associations. This person serves as the external facing leader to state agencies. This role provides guidance, coaching, and supervision to our state management team. This person assists with achieving goals while ensuring that systems are in place to support daily operations. This position is responsible for fiscal management and regulatory compliance throughout the state.

Reports To: COO, CEO or President

ESSENTIAL FUNCTIONS:

• Maintain positive and supportive relationships with officials from the Department of Economic Security, Department of Health & Human Services (DSPD), Utah Division of Child and Family Services, Utah Child Protective Services and other funding sources within the State of Utah.
• Provide guidance and support to the Utah Management Team. Ensure consistent communication throughout the UT management teams.
• Participate as a member of the CLIENT Executive Team. Communicate and implement decisions from CLIENT Executive Team within the state of Utah.
• Demonstrate pro-active and effective advocacy for children and adults with disabilities and those receiving support from CLIENT. Create new and innovative models of service for people with development disabilities.
• Ensure programs meet the expectation of CLIENT and the state of Utah Policies and Procedures.
• Be innovative with a systematic approach to problem solving.
• Evaluate the presence and effectiveness of systems to support daily operations.
• Identify trends to help improve services being delivered.
• Promote and develop new areas of service while working closely with the UT Program Administrators to facilitate growth and new revenue within each District.
• Conduct continuous assessments of training systems to ensure funding source requirements are met.
• Advocate and lobby in a positive manner for contractual and systematic changes with funding agencies, placing client rights in the forefront.
• Represent the interests of CLIENT and the people we support with state agencies, other providers, families, and professional organizations.

RESPONSIBILITIES:                                                  

• Accountable for oversight the activities and performance of the programs.
• Maintain positive relationships with state officials.
• Leads implementation efforts for new program initiatives in accordance with governmental program requirements.
• Provides strong representation and collaboration to advance population health and health equity efforts.
• Actively works to strengthen the human services system of care progressively serving an increasing number of members.
• Maintains compliance of the human services system with all appropriate state and federal regulations, contractual requirements, and state laws.
• Oversees the development of detailed policies and procedures, and flowcharted process, for all functions.
• Develop, maintain, and promote staff performance, training, and provide a management succession plan.
• Develops and regularly reports specific quality of care and quality of service measures. Meets and/or exceeds quality targets.
• Develops comprehensive performance measures and reports them monthly to Corporate.
• Advocate and lobby in a positive manner for contractual and systematic changes with funding agencies, placing clients right in the forefront.

COMPETENCIES:

• Initiative and self-direction
• Oral and written communication
• Management and supervision
• Attention to detail
• Problem solving and judgment
• Customer service
• Relationship and team building skills
• Flexibility and sensitivity
• Service orientation
• Integrity and dependability
• Organizational skills

MINIMUM REQUIREMENTS:

Education and Experience:

• Must have a bachelor's degree in Social Science, Special Education, Business or other related field.
• Education and experience related to the services provided, including the DES/DDD state system.
• Experience with and respect for cultural diversity.
• Minimum of five years of work experience in supervision, coaching, management, training, and development of staff and programs.
• Ability to create innovative program solutions for people with disabilities.
• Ability to work independently and in team environments.
• Ability to build relationships and to communicate with multiple customers including the people receiving support, professional parents, advisors, state personnel and others.
• Skilled in written communication relevant to the position and other required material, including proposals for potential contracts and vendor agreements.
• Familiarity with medical and psychological terminology, teaching principles, and human behavior useful.
• Demonstrative goals setting for growth and development, with little supervision, and self-directed planning and execution of goals.
• Ability to work flexible hours and travel as needed.

Communication:

• Communicate effectively in individual or group situations including demonstrating listening.
• Ability to communicate with multiple customers including the people receiving support, including professional parents, advisors, natural parents, State personnel and others.
• Establish effective/frequent communication with each relevant case manager in the district/region. This shall occur at least once a month or more frequently as needed.
• Visit programs and interacts with people placed in each program at least monthly.
• Attend monthly management team meetings and communicate with management and team members as requested or needs indicate.
• Be an effective advocate for people receiving support.
• Ability to write all necessary materials and communications relevant to the position and interpret policies, procedures and other required written material.

MANAGEMENT SKILLS:

• Coach, train, and mentor employees, providing positive leadership and team building based on respect, cooperation, and competency in a manner which embraces the CLIENT mission, vision, and values.
• Take personal responsibility for actions. This is demonstrated through owning problems, problem solving, and not projecting problems or failures to others or the "system" if not warranted. Demonstrate excellence in work standards, is tenacious in completing tasks.
• Able to effectively problem solve and make decisions to include resolving crisis situations, and developing resolutions between parties.
• Work well with other team members by demonstrating ability to cooperate with others in the group using friendly, cooperative relations in accomplishing mutual goals and preparing assignments on time.
• Completes all other job assignments as required.
• Conduct/attend all staff meetings and other mandatory training as required by CLIENT.

Travel

• Ability to travel to various locations in assigned areas.

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