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Are you a versatile and customer-focused professional who thrives in a fast-paced environment? We are seeking an experienced, dynamic Customer Service Representative who can wear multiple hats, including Scheduling and Sales. If you have excellent communication skills, a knack for problem-solving, enjoy scheduling, and have a passion for delivering exceptional customer experiences, this role is perfect for you!

Our customer service position will be a good fit for anyone with experience in call centers and scheduling. Our company culture is unparalleled. We truly appreciate our employees and we strive to create a culture that allows you to look forward to coming to work every morning.

Responsibilities:

• Provide outstanding customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
• Schedule appointments and coordinate job assignments efficiently.
• Handle a variety of customer interactions through various channels, including phone, email, and live chat.
• Assist customers with product information, pricing, and order placement.
• Utilize sales techniques to identify upselling and cross-selling opportunities.
• Collaborate with internal teams to ensure smooth operations and timely completion of tasks.
• Maintain accurate customer records and update relevant information in the database.
• Continuously strive to meet or exceed performance targets and customer service metrics.

Perks and Benefits:

• Competitive pay starts at $24/hr
• Paid Time Off
• Health Insurance Benefit
• Life Insurance
• Disability Insurance

Work Schedule: 7-4 M-F You will get a 1 hr lunch

Requirements:

• Previous experience in customer service, sales, scheduling, or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think on your feet.
• Exceptional organizational skills and attention to detail.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• A positive and customer-centric attitude with a genuine desire to help others.
• Flexibility to adapt to changing business needs and work schedules.

If you are a motivated self-starter who enjoys interacting with customers, solving problems, and contributing to a dynamic team, we would love to hear from you! Join our team as a Customer Service Representative and be a jack of all trades in providing exceptional service and support to our valued customers.

CLICK HERE TO APPLY ON OUR SITE