POSITION SUMMARY

The Field Services group supports business operations through technology aligned with transportation management requirements. This includes solutions for Dock, Yard, and Dispatching operational processes.

As a key member of the Field Services team, the Sr. Systems Analyst is responsible for developing sound business cases and maintaining effective communication with all stakeholders during the business process review. The Senior Systems Analyst investigates and evaluates hardware and software solutions for the Field Services technology stack. The position provides leadership and direction for cross functional business and IT project teams. These teams consist of business stakeholders, end users, IT staff and outside vendors.

All Field Services team members may require operating forklift and other equipment in a heavy equipment environment while paying strict attention to safety and operational requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES ( OTHER DUTIES MAY BE ASSIGNED.)

• Evaluates business requirements, assesses viability, and develops proposed solutions. Works through PMO to ensure proposed solution aligns with business goals.
• Communicates effectively across all business units to maintain alignment of project deliverables with business goals and expectations.
• Analyzes existing field service and support solutions and identifies opportunities for improvement.
• Ensures change management process is adhered to within the Field Services Technology Stack.
• Provides guidance and support to personnel within the Field Services Team, ensuring efforts and objectives align with business service level expectations.
• Participates in cyber security and disaster recovery training exercises.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen – Understand business implications of decisions; Demonstrates knowledge of market and competition and how evolving technologies impact the industry.
• Professional Development – Maintains up-to-date knowledge of available and emerging information systems and transportation technologies through professional reading, attending industry conferences, and training.
• Conflict Resolution – Encourages open communications; Confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiations skills to resolve conflicts.
• Good judgment and decision making.
• Relationship Building – Builds rapport up, down and across the organization; establishes collaborative relationships to achieve objectives; seeks win-win solutions to conflict; develops network of professional contacts; displays empathy and tolerates diverse viewpoints.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Strong analytical and problem-solving skills, with an attention to detail.
• Demonstrated discipline leveraging project management principles and methodologies.
• Demonstrated commitment to staying current with industry trends and continuous professional development.
• Familiarity with mobile device security and management concepts and best practices. Experience with transportation services, particularly LTL, Dedicated and Bulk Services. Experience with SaaS and Vendor Management.
• Experience with TMS systems and custom integrations via API, EDI and other methods.

EDUCATIONS AND/OR EXPERIENCE

BS degree in Computer Science, Information Systems, or related field and minimum 10 years of experience as a Systems Analyst or similar role. Additional experience and industry experience will be considered in lieu of education requirements. Transportation industry experience is a plus.

OTHER QUALIFICATIONS

• Excellent communication skills with the ability to communicate (oral, written, and active listening) at all levels of the business.
• Strong customer service skills and demonstrated ability to build professional relationships. Solid teamwork and interpersonal skills - able to work alone or with a team.
• Capable of dealing effectively with change.
• Highly motivated individual who can work in a fast-paced environment.
• Ability to travel either by ground or air to perform job duties or participate in conference or training related venues.
• Ability to work weekends as required and provide rotating on-call support.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move network equipment either alone or with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.