Location: TBD                                                                                                                  

Reports to: GM Claim Prevention                                          

Direct Reports: None

Travel: Extensive                                           

The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for the purposes of supporting the service center’s efforts in prevention of cargo loss and damage so as to prevent potential claims and claim liability, assist in improving operational efficiencies, and OS&D mitigation efforts in a specific geographical region.

Essential Job Duties and Responsibilities:

• Support all claim prevention activities throughout the assigned geographical region/territory including, but not limited to:
• Support and assist service center OS&D and operations personnel in handling all high value shortages and damages
• Support and assist all levels of service center personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures
• Guide, train, teach and support all levels of Service Center personnel on proper loading and freight handling techniques
• Guide, train, teach and support all levels of Service Center personnel on bill control functions and procedures designed to reduce exposure to lost freight claims, improve customer service and customer tracking/tracing abilities that also directly impact Service Center efficiencies
• Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight as well as Hazardous Wastes generated throughout the freight transit process
• Help managers identify deficiencies in the operation and correct processes in OSD that may be contributing to delays in processing OSD exceptions and identify trends may also help service centers improve efficiencies and reduce cost.
• Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims
• Work with Executive Management, Director Sales & Operations, Service Center Managers, Sales Territory Managers, and the Claims Prevention General Manager to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance.
• Work with the Claims Manager in investigating, minimizing, and resolving high value, technical, and complicated claims
• Perform other duties as assigned by the Department General Manager

 Job Requirements:

• Associate’s degree or higher college completion, preferably in Transportation, Logistics or related area of study
• Operations management/supervisory experience.
• Preferably experience in OS&D and/or claims prevention in the transportation industry.
• Proficient with Microsoft Office software and OS&D computer related programs
• Familiarity with basic cargo claims liability
• Strong verbal, interpersonal and supervisory skills
• Strong written and verbal communication skills
• Extensive travel required as needed and/or directed