Position: Software Technical Support Engineer

Location: Holmdel, NJ

Status: Permanent, Full Time

Compensation: $90,000 to $115,000 depending on skills and experience

Our client is an exciting software company that is growing quickly and hiring lots! We're searching for dedicated Software Support Engineers with a knack for solving software related issues by taking deep dives into file logs and who have knowledge of Linux OS and Linux commands.

Responsibilities:

• Provide post-sale technical support
• Solving complex software issues by using logs and diagnostic reports
• Troubleshoot functional and performance issues
• Communicating findings and case status internally to engineering and externally to partners
• Performing deep dives into log files and reports from partners and provide solutions
• Working with QA and development resources to prioritize, debug and deliver fixes to partners and occasionally to end customers
• Providing partner and customer feedback to product teams
• Collaborating with in-house engineers and world-renowned technical partners
• Participating in product installation, deployment and implementation support and hardware
• Some nights or time on weekends will be needed as per customer demand

Qualifications:

• AS/BS degree in Computer Science or related field and several years of related experience
• Experience providing software problem solving and support
• Prefer experience with complex, high-performance multi-threaded applications (these are mainly written in C language, some Python).
• Knowledge of Linux OS and Linux commands
• Experience digging into log files and reports to come up with solutions
• Strong interpersonal skills and able to work as part of a team learning and growing together.
• The ability and desire to learn the software and become expert.
• Desire to learn new technologies and be part of a team

Bonus/Preferred Skills:

• Experience with backup software/technology or security
• Familiarity with server hardware and networking
• Previous experience working for a company that develops and sells software
• Experience with Cyber Security/Recovery and/or data backup is a big plus.

Agile Staffing is a leading Recruitment firm with an ever-growing list of clients across North America. Our success comes from establishing strong partnerships with our clients, delivering service with integrity, and adapting continuously to the evolving recruitment world. We continue to explore and integrate the latest recruitment processes and technology to ensure we find the best talent for our clients. Our talented Recruitment team takes pride in their work and is passionate about connecting great resources to great employers