The Hire Solution has partnered with an international travel organization for two immediate positions on a contract to hire basis for bilingual Spanish client operations administrator. The ideal candidate would be a native level Spanish speaker, who is strong with reading and writing. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include:

·      Execute client’s day-to-day operational activities within contractual terms and standard service agreements.

·      Responsible for detail-oriented tasks that include setting up and maintaining client programs.

·      Provide operational administrative support to the Client Operations Manager as required.

·      Responsible for creating and updating operational procedures. 

·      Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program and distributing the applicable internal client information sheets.

·      Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners. 

·      Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests.

·      Run required monthly reports and send to clients within established SLAs.

REQUIREMENTS:

·      Legally eligible to work in the US without sponsorship

·      Fluent Spanish needed (Spoken and Written)

·      Customer service oriented

·      Excellent attention to detail and good administrative skills.

·      MS Office tools including Word, Excel and PowerPoint.

·      Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards. 

·      Excellent listening, verbal, interpersonal, written and communication skills.

·      Strong problem solving skills in combination with a methodical & structured approach to work.

·      High School Diploma or equivalent.