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Bilingual Customer Service Representative - 3 Positions Available***
Plano, TX
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Seeking Bilingual Portuguese Customer Service personnel needed asap for 2 immediate roles in Plano. We are working with a large US Corporate Headquarters who does business all throughout Latin America and seek candidates who:

  • Want to be part of a high performing, service-minded team with experience in providing excellent customer service.
  • Want to be recognized for providing great value to distinguished customer segments and are passionate about building our team.
  • Are energetic, enterprising and professional and will share in our commitment to excellence.
  • Greet customers warmly and ascertain problem or reason for calling
  • Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
  • Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management
  • Proactively market and enroll products to new members over the phone
  • Support and retain existing member relationships
  • Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed
  • Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives.
  • Support center operational and service level goals
  • Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment
  • Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.


  • High school graduate with some college
  • 1+ years customer service/call center experience
  • Type 50+ WPM
  • Excellent customer service skills.
  • Fluent in English and Spanish and/or Portuguese (written and verbal) required

  • We are not able to provide sponsorship for these roles, must be legally eligible to work in U.S. without sponsorship

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