Seeking Bilingual Portuguese Customer Service personnel needed asap for 2 immediate roles in Plano. We are working with a large US Corporate Headquarters who does business all throughout Latin America and seek candidates who:

• Want to be part of a high performing, service-minded team with experience in providing excellent customer service.
• Want to be recognized for providing great value to distinguished customer segments and are passionate about building our team.
• Are energetic, enterprising and professional and will share in our commitment to excellence.
• Greet customers warmly and ascertain problem or reason for calling
• Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
• Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management
• Proactively market and enroll products to new members over the phone
• Support and retain existing member relationships
• Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed
• Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives.
• Support center operational and service level goals
• Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment
• Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.

Requirements

• High school graduate with some college
• 1+ years customer service/call center experience
• Type 50+ WPM
• Excellent customer service skills.
• Fluent in English and Spanish and/or Portuguese (written and verbal) required

• We are not able to provide sponsorship for these roles, must be legally eligible to work in U.S. without sponsorship