Medical Office Assistant / Scheduler

Essential Duties

• Schedules, updates, and accommodates patient preferences for patient appointments for multiple providers
• Maintains privacy of protected health information (PHI) in accordance with HIPAA
• Maintains medical electronic records via EMR system
• Supports all clinic and clinical support areas of organization
• Collects payments for appointments
• Provides excellent customer service
• Routes incoming calls, and correspondence, including e-mail and faxes
• Performs other clerical duties as needed
• Responds rapidly and appropriately to patient concerns
• Completes additional duties as assigned

Required Qualifications

• Knowledge of medical office ethics, experience and familiar with ICD-10, HCPC and CPT codes and medical terminology
• Electronic Medical Records (EMR) / Electronic Health Records (EHR) experience

Knowledge, Skills, and Abilities:

• Good oral and written communication skills
• Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress

Education and/or Experience

• High school diploma or GED is required
• Previous healthcare experience