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Contact Center Specialist - 4 Positions Available
Austin, TX
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The Hire Solution has partnered with an Austin based healthcare services provider for the recruitment of 4 Contact Center Representatives. These are immediate contract to hire opportunities to join an organization that values it's employees, and has a welcoming, family feel. We need to hire for 2 positions for Contact Center Representative, and 2 positions for Administrative Support to the Contact Center. Start date is planned for January 4 or January 11, 2021 so please hurry and apply.

 Key Responsibilities:

  • Take member and customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company's new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Respond efficiently and accurately to members, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Build lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.



  • Legal eligibility to work in the U.S. without sponsorship
  • High School Diploma and/or GED required
  • Customer service experience required
  • Healthcare experience preferred (reviewing and/or verifying medical records)
  • Associates or higher degree preferred
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