The Hire Solution has partnered with an Austin based healthcare services provider for the recruitment of 4 Contact Center Representatives. These are immediate contract to hire opportunities to join an organization that values it's employees, and has a welcoming, family feel.

Key Responsibilities:

• Take member and customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company's new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service

• Respond efficiently and accurately to members, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Build lasting relationships with clients and other call center team members based on trust and reliability.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.

Requirements:

• Legal eligibility to work in the U.S. without sponsorship
• High School Diploma and/or GED required
• Customer service experience required
• Healthcare experience preferred (reviewing and/or verifying medical records)
• Associates or higher degree preferred