Job Description

Perform sales and service field work in the United States to sell and secure new business and to coordinate with technical engineering to determine customer needs. 

•   Serves as primary support liaison between customer and company

•   Conveys customer feedback to manager

•   Possesses knowledge of company’s product and other applications used by customers

•   Operates under moderate supervision

•   Involved in placing machines into service, any additional follow up, testing and troubleshooting 

•   Responsible for performing demo shows before groups of customers or employees of organization

•   Ability to train customer to safely operate and maintain company’s product 

•   Responsible for appropriate referral to other support and quality assurance areas

•   Promotes and maintains a high quality, professional, service-oriented company image among customers

•   Must be willing to travel 90%, including international travel as needed.

•   Perform other reasonably related tasks as assigned by management.

Qualifications

II. Basic Qualifications 

A.   Education 

Level I – A degree is not required. A minimum of two years of related experience as a mechanic in heavy manufacturing or service-related field.

III. Preferred Qualifications 

A.   Education or Experience

•   Associate’s degree in mechanical, electrical or hydraulic disciplines

•   1-3 years of mechanical, electrical or hydraulic disciplines

B.   Interpersonal Skills

•   Excellent customer service skills

•   Ability to read, analyze, and interpret technical data

•   Ability to write in a clear and concise manner

•   Ability to speak effectively before groups of customers or employees of an organization during demonstrations or classroom sessions. 

C.   Technical Skills

•   Railroad or heavy industrial maintenance experience is preferred.

•   Proficient PC skills for testing, troubleshooting, and reporting (Microsoft Office Word, Excel, PowerPoint).

•   Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

•   Ability to read and understand blueprints and schematics to include electrical, hydraulic and pneumatic. Basic math to calculate and gauge measurements. 

•   Knowledge and experience with DC electrics, mobile hydraulics, and computer control systems

•   Ability to write routine reports and correspondence.

•   Bilingual competency is a plus (English/Spanish and/or English/Portuguese)

D.   Other Skills

•   Ability to effectively plan and organize

•   Must possess valid driver’s license

•   Valid passport or ability to obtain

IV. Essential Functions 

•   The ability to predictably and regularly attend work and to be punctual 

•   The ability to read and understand documents and drawings

•   The ability to work cooperatively with others 

•   The ability to deal politely and professionally with customers and/or coworkers

•   The ability to perform several tasks at once

•   The ability to follow direction or instruction

•   The ability to use a computer to communicate, create, and access information

•   The ability to lift 50 lbs.

•   The ability to stand/bend/stretch, etc.