Client Relationship Director - Europe
London
Company Brief
We are a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of worlds to banks and financial institutions.
Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, we offer a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.
Role Purpose
The purpose of this role is to manage an existing, defined portfolio of strategic client accounts across Europe and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek our new business development opportunities with new logo clients across Europe. You will work with your clients to understand their needs and, working with our subject-matter-experts, to design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target.
Upon successful completion of probation, the role will also encompass managing two client relationship managers in the London team, with a team revenue target to achieve.
Role Responsibilities
You will partner with our clients to build bespoke learning solutions that fit the client’s needs. We will expect you to look for new business opportunities within your existing portfolio, as well as seek out new business opportunities with new logo clients. The role also includes management responsibilities of CRMs in the London team.
Day to day you will be responsible for:
· Managing client accounts that have either a significant current spend or have strong strategic potential
· Managing CRMs and ensuring team revenue targets are achieved
· Proactive relationship-building and revenue growth through networking and strategic analysis
· Understanding the markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
· Converting opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively.
· Creating account plans that build on your insights into clients and define your strategy for developing accounts
· Managing data and information closely and accurately, by using our Salesforce system to record and track your account developments
· Producing regular revenue forecasts that are built from your pipeline and your team’s pipeline. You will be required to justify and explain these clearly
· Handing projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project
Role Requirements
- It is essential that you have a strong background in sales/business development, ideally within the financial services education sector
- A proven track record in developing business and growing revenue streams with major Financial Institutions
- Demonstrate a history of working to, and achieving revenue targets
- Ability to understand client strategy to build a business and action plan
- You must be self-motivated and able to generate ideas and demonstrate initiative, tenacity and perseverance
- It is essential that you have excellent communication skills and a consultative selling approach
- Fluency in German, French or Spanish would be a big plus
