Loxo is a high growth startup building a machine intelligence
SaaS platform that has the potential to become one of the most
successful Enterprise SaaS startups of all time. We are a pioneer
in the emerging web 3.0 era, and will revolutionize the way that
recruiters approach talent acquisition. With a reputation for
providing the best customer experience in our industry, our
customer success team will be experts not only in Loxo but in the
recruiting profession, and will consistently elevate those who
source and hire top talent.
Your role as a Customer Success ManagerOur Customer Success team
at Loxo is the face of our company and is responsible for
partnering with our valued customers to help them successfully
implement our product, increase user adoption, and maintain
retention. We are looking for an experienced Customer Success
Manager who thrives in a dynamic, fast-paced, and high-performing
environment. We're also looking for someone who is empathic and
relationship-driven. This position is a unique opportunity to be
a critical team member at a high-growth tech start-up. We
operate with a team-first ethos and a maniacal focus on customer
satisfaction and success. We are entering the most exciting stage
of a startup where we transition from building the product to the
business building as we become the fastest-growing company in our
industry sector. This is a 100% remote position. What you will
be doing:
• Build and manage customer relationships post-sales; onboarding,
implementation, and renewals.
• Mitigate and retain at-risk customers using user data and
relationship management.
• Collaborate cross-functionally with Sales, Product, Marketing,
and Engineering to advocate for customer's product and technical
needs.
• Prepare and present Business Reviews for our strategic customer
partnerships.
• Become a subject matter expert in all things recruiting and
hiring in order to act as a consultant to improve our customer's
processes.
• Maintain high levels of customer engagement and satisfaction
with a focus on customer loyalty.
• Help drive efficiency across all of the functions that support
the growth and success of our customers.
What you should have:
• 5+ years of relevant work experience in customer-facing
customer success, account management, or strategic consulting
organization. SaaS experience a benefit.
• A self-motivated, collaborative teammate with creative ideas to
inspire customer loyalty, solve problems, and build process.
• Strong interpersonal skills and experience building strong
internal and external relationships.
• Excellent written and verbal communication skills