Overview:

Partner Relationships is the central team at SoftWriters for engaging and managing Third-Party vendors critical to the success of our customers. The Director, Partner Relations, is responsible for supporting enterprise-wide vendor programs including our internal vendor strategy, vendor risk, governance, performance, and cross-functional partnerships. The role will require strong analytical skills, problem-solving, interpersonal skills, clear communication, and a proactive, patient, and positive approach.

Responsibilities:

Your day-to-day will involve:

• Manage and govern the assigned portfolio of vendors and partners.
• Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance.
• Responsible for User Conference recruitment of partners and third-party vendor sponsorship.
• Play a key role in brainstorming sessions cross-functionally to provide better efficiency through the automation of existing and manual processes.
• Coordinate with internal stakeholders for ongoing risk assessments to identify, analyze, and mitigate vendor risk.
• Manage relationships with specific vendors by serving as the key point of contact for SoftWriters. This includes liaising between the vendor and internal SoftWriters stakeholders/business teams for communication, relationship management, due diligence, risk assessments, and issue resolution.
• Provide guidance, documentation, and evidence-based analytics for new vendor partnerships.
• On-going investigation and documentation of third-party vendor's integrations with SoftWriters.
• Continuous exploration in documenting partner/third-party vendors to provide updates to the Integration Booklet to match the SoftWriters Partnership website.
• Manage the partner pipeline including end-of-month billing preparation to finance.
• Champion strong interpersonal relationships with business partners to support vendor oversight requirements, strategic needs, analyses, and other processes.
• Work with vendor and internal stakeholders to document ongoing vendor monitoring by company policy and procedures.
• Perform review and analyses of vendor agreements to ensure service level compliance and other contractual commitments are satisfied.
• Coordinate with internal stakeholders to enhance proactive vendor management efforts
• Contract management responsibilities creating and updating new agreements to support ongoing efforts to monetize vendor/partner relationships.
• Terminate contracts with vendors that are no longer needed and execute post-termination processes required to secure Robinhood data and other assets.

Minimum Qualifications:

Some things we consider critical for this role:

• 10+ years of experience in vendor management, supply chain management, consulting, financial services, process or Third-Party Management.
• Self-motivated person with the ability to embrace roles and drive change.
• Proven analytical skills and strategic thinking.
• Project management experience showcasing well-rounded organizational, planning, analytical, verbal, and written communication skills.
• Ability to work independently and deliver effective results in a dynamic and fast-paced environment.
• Ability to work effectively with cross-functional teams.
• Experience with vendor contracts

Preferred Qualifications:

• Strong background in pharmacy, preferred in LTC pharmacy space

Note: This position will not sponsor VISA. 

Location: Remote or hybrid

IC or Leadership: Individual Contributor

Travel: 10-15% (trade shows, every other month office visit to Pittsburgh)

Role Impact/Reason for Hire: 

• They needed to create a dedicated Partnership role because they work with over 200 partners and vendors and they’re not effectively monetizing or leveraging those.
• They had a Director of Partnerships who was promoted internally into the role but he has since moved on (on good terms).

Current State of Partnerships: The previous Director accomplished the below:

• Spent time sorting the data from Bain (who they’d hired for a consulting project) to assess how to monetize partnerships 
• Began putting formal agreements in place (including partners paying to present at User Conference)
• Focused more on the tactical, rather than the strategic side

Day to day: 

• Combination of strategy and execution
• Customer-facing, manage partner and vendor relationships 
• Catalog partners, conduct vendor assessments, and work to understand what partners need from the company
• Analyze data to identify most important partners and monetization opportunities
• Work with Product on integration capacity and API
• Work with Marketing and inform them as they play to existing base - help create podcasts, webinars, etc
• Separate the noise to identify quick wins and long-term goals

Role Objectives: 

• First 90 Days: learn the company, products, and industry. 
• By February 2024, planning for the user conference will begin. Work with partners to secure commitments for exhibiting at their user conference.
• Rather than work partner-by-partner, segment the partners and build a strategy around which groups to target first
• Within the first year, create a strategic plan for the next 24 months 
• Maintain the same or higher level of effectiveness with partners as they’ve had at the user conference this past year
• Ideally, sign 3-4 partner agreements that lead to monetization

Future of the Department: This is a position and department that has been created within the last year. Currently this is an IC role but with success, there will be the opportunity to grow and oversee a team/department. 

Ideal Profile:

• 5+ years of healthcare software/technology experience
• Strong technology partnership experience (understands technical integration such as API’s)
• Long-term strategic outlook and desire to execute is key
• Located on east coast or within an hour (ish) flight to Pittsburgh
• Data-driven approach to partnerships
• Plus skill: Channel sales experience with a tendency towards commercial experience is preferred. 
• Plus skill: Consulting experience
• Plus Skills: Long term care pharmacy experience is a BIG plus, general pharmacy experience is preferred. If neither, will need even stronger partnerships and channel exp

Internal Notes:

• Companies/experience to target or avoid: Target Electronic Health Records (EHR) Companies, hospital tech companies, avoid profiles with only big company experience (ex. Only McKesson exp.).  
• Budget: $160K - $180K (plus $10K - $15K after year one) - Variable compensation will be tied to relationships generated that also generate revenue.