Job Description

Accounts Receivable Collections Associate

Seek and recover payments on past due accounts including late charges, payment penalties, interim rent, restructures, and payment plans through verbal and written contact with customers. Under general supervision and in compliance with established policies and procedures, resolve the bad debt through various negotiation techniques, skip tracing efforts, and a thorough analytical review of the customer’s financial status.

Essential Job Duties and Responsibilities:

Review all assigned accounts to assess the customer’s situation and determine the next course of action on accounts worked for recovery of debt for accounts under thirty days past due. Manage all assigned accounts through daily calls, letters, monitoring transactions, etc.

Review accounts returned thru payment and assign for redraft as deemed necessary and per the authorization of the customer.

Obtain and review the delinquency report daily and work for recovery of debt.

Negotiate pay off balances or payment arrangements on past due accounts.

Contact customers via phone, email, letters, etc. to review credit contract, assess needs and obtain agreement to pay.

Collect fees on accounts in conjunction with customer’s monthly payments.

Locate customer’s through various skip tracing techniques following the Company’s 30-day Skip Tracing Procedures, as deemed necessary to assist in locating customers.

Overcome customer’s stalls and objections and suggest money sources for debt payment.

Answer and respond to all incoming calls on assigned queues.

Assist the Advanced Skip Trace Specialist as needed.

Other duties and special projects as assigned.

Job Type: Full-time