Job Description:
CRM Senior Administrator
Our client provides health engagement solutions designed to help health care organizations meet consumer engagement, patient education and financial goals. They are looking for a CRM Administrator that will be responsible for the following:
· CRM Administrator will design, development, testing, maintenance, and support of the CRM (ACE) systems. (not looking for someone with Salesforce or Hubspot experience)
· Create and enable best practices, governance measures, and patterns for custom and configured solutions on the CRM platform
· Implementing new enhancements including creation of custom reports, invoices, workflows, and 3rd party integrations.
· Writing/designing analytical reports with JavaScript, SQL, Excel, and other reporting tools.
· Writing/maintaining SQL queries for data import/export, cleansing, analysis, and ad-hoc requests
· Experience in troubleshooting complex platform issues with a mindset for continuous improvement and process automation.
EXPERIENCE AND SKILLS:
- BS/MS degree.
- Deep knowledge of CRM systems architecture, CRM development experience with custom APIs
- 5+ years of administering and testing SaaS application platforms, and outbound/inbound caller ID DID’s. (LiveVox, TCN, MyCall Cloud)
- 3+years of experience with SaaS Texting solution (SBT, LiveVox)
- 5+years of experience configuring CRM systems using workflows, validation rules, roles & profiles, reports, and dashboards with demonstrated advanced proficiency
- 4+ years of experience with SQL and SQL report writing, ETL, Java Scripting
- Experience in Data warehouse/SQL/OLAP Technologies
- Experience with large, complex deployments
- Hands-on experience with the configuration, deployment, and expansion of CRM functionality by enabling new features
Technical Questions
- Please describe your CRM experience systems, tools and where have you used them?
- Have you used the Ace CRM system or any other proprietary systems? (Interpros third party vendor they use)
- How have you used JavaScript and ETL in previous roles?
- Where have you used SQL and SQL report writing and to what extent?
- Do you have experience with SaaS Dialers solutions? (LiveVox, TCN, MyCall Cloud) If so, where?
- Do you have experience with SaaS Texting solutions? (SBT, LiveVox) If so, where?
- Have you used Agile methodologies for development? If so, where?
- Do you have CRM development experience with custom APIs? If, please describe you experience?
- Describe your experience when it comes to Data warehouse/SQL/OLAP Technologies?