Job Description:

CRM Senior Administrator  

Our client provides health engagement solutions designed to help health care organizations meet consumer engagement, patient education and financial goals. They are looking for a CRM Administrator that will be responsible for the following:  

·      CRM Administrator will design, development, testing, maintenance, and support of the CRM (ACE) systems. (not looking for someone with Salesforce or Hubspot experience) 

·      Create and enable best practices, governance measures, and patterns for custom and configured solutions on the CRM platform

·      Implementing new enhancements including creation of custom reports, invoices, workflows, and 3rd party integrations.  

·      Writing/designing analytical reports with JavaScript, SQL, Excel, and other reporting tools.  

·      Writing/maintaining SQL queries for data import/export, cleansing, analysis, and ad-hoc requests 

·       Experience in troubleshooting complex platform issues with a mindset for continuous improvement and process automation. 

EXPERIENCE AND SKILLS: 

• BS/MS degree.
• Deep knowledge of CRM systems architecture, CRM development experience with custom APIs 
• 5+ years of administering and testing SaaS application platforms, and outbound/inbound caller ID DID’s. (LiveVox, TCN, MyCall Cloud) 
• 3+years of experience with SaaS Texting solution (SBT, LiveVox) 
• 5+years of experience configuring CRM systems using workflows, validation rules, roles & profiles, reports, and dashboards with demonstrated advanced proficiency 
• 4+ years of experience with SQL and SQL report writing, ETL, Java Scripting 
• Experience in Data warehouse/SQL/OLAP Technologies 
• Experience with large, complex deployments 
• Hands-on experience with the configuration, deployment, and expansion of CRM functionality by enabling new features 

Technical Questions 

1. Please describe your CRM experience systems, tools and where have you used them? 
2. Have you used the Ace CRM system or any other proprietary systems? (Interpros third party vendor they use)
3. How have you used JavaScript and ETL in previous roles?
4. Where have you used SQL and SQL report writing and to what extent?
5. Do you have experience with SaaS Dialers solutions? (LiveVox, TCN, MyCall Cloud) If so, where?
6. Do you have experience with SaaS Texting solutions? (SBT, LiveVox) If so, where?
7. Have you used Agile methodologies for development? If so, where? 
8. Do you have CRM development experience with custom APIs? If, please describe you experience? 
9. Describe your experience when it comes to Data warehouse/SQL/OLAP Technologies?