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Customer Experience Leader - 1569075
Cincinnati, OH
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Customer Experience Leader 


Full Time

Cincinnati, OH


Innovate with Benchmark Gensuite as a Customer Experience Leader 


Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.


Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives. 



About Benchmark Gensuite

 

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally, and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

 


Position Overview


As the Customer Experience and Engagement Leader, you will play a pivotal role in shaping and executing our customer-centric strategies. With 8-10 years of industry expertise, ideally in SaaS platforms, you will lead our customer success managers and engagement specialists to create exceptional experiences across the entire customer journey. Your functional domain expertise in operations or EHS will be very helpful in understanding our customers' specific challenges and requirements. By harnessing this knowledge, you will collaborate with cross-functional teams to continuously improve our offerings, ensuring maximum value delivery to our clients. You will be responsible for building and maintaining strong relationships with key stakeholders at client organizations, serving as a trusted advisor, and advocating for their success. Additionally, you will work closely with the Services team to identify upsell and cross-sell opportunities, driving revenue growth.

 

If you thrive in a fast-paced and innovative environment, have a passion for customer satisfaction, and possess outstanding leadership skills, we invite you to apply for this exciting opportunity. Join us as we revolutionize the industry and empower organizations to achieve unparalleled success in their operations and EHS practices.  Take the next step in your career and be part of our transformative journey. Apply now and help shape the future of customer experience and engagement in the SaaS landscape!


Qualifications & Experience


  • Bachelor's degree in a relevant field; Master's degree preferred.
  • 8-10 years of industry experience, ideally in SaaS platforms, with a proven track record in customer success, engagement, or related roles.
  • Strong functional domain expertise in Operations or EHS.
  • Excellent leadership and influencing skills, with a passion for mentoring and developing others.
  • Exceptional interpersonal and communication skills, with the ability to build and maintain strong subscriber relationships.
  • Analytical mindset, capable of leveraging data to make informed decisions and drive continuous improvement.
  • Proven ability to identify and capitalize on upsell and cross-sell opportunities.
  • High level of adaptability and comfort in a fast-paced, innovative environment.
  • Strategic thinker with the ability to drive results and collaborate effectively across cross-functional teams.
  • Must be local to Cincinnati or have the ability to travel into the HQ office at least once per quarter 


Benchmark Gensuite Benefits


At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.



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