Customer Relationship Associate

Full Time

Cincinnati, OH

Innovate with Benchmark Digital as a Customer Relationship Associate

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital partners and exploring ESG careers, you’ll be helping customers throughout the business community lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. 

Benchmark ESG jobs play crucial roles in helping develop our Environmental, Social & Governance (ESG) best-practice digital transformation software solutions that enhance businesses’ sustainability efforts and help them achieve their ESG goals. With our incredible global team members and leadership, the collaborative spirit of our subscribers and partners, and the continuous innovation in leveraging exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, Benchmark ESG careers mean using your skills to develop fresh ideas and initiatives. 

Benchmark Digital Benefits

At Benchmark, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark ESG job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Digital Partners…

Benchmark Digital Partners LLC develops and deploys innovative software solutions for companies in every industry and corner of the globe. Following a rebrand from Gensuite LLC on 1-Jan-2021, Benchmark ESGTM | Powered by Gensuite® has a mission to become the digital benchmark of enterprise operational risk, compliance and sustainable business management systems. Our 65+ powerful web-based applications are developed to help our customers turn complex compliance requirements into manageable, digitized and actionable processes. Our comprehensive cloud software suite features intuitive, best-practice process functionality, flexible configurations and powerful extensions. For over two decades, we’ve helped companies manage safe & sustainable operations worldwide, with a focus on fast return on investment (ROI), service excellence and continuous innovation. Over 1.5 million users trust Benchmark ESGTM | Gensuite® with their Environmental, Social, & Governance (ESG) software system needs, and we are proud to offer solutions inspired by our users and created for worldwide leaders.

Responsibilities: 

• Drive customer satisfaction and growth among a portfolio of our existing customers
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement
• Design, plan and coordinate program activities to help drive program success and participation
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap

Skills and Qualifications:

• Bachelor's degree required
• 1-2 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required
• Ability to be flexible and adaptable
• Ability to prioritize, execute projects, and manage time effectively
• Empathetic, customer-first attitude
• Experience with SaaS, preferred