Position overview

One of our largest TMCs is seeking a Bilingual French/English highly-skilled, customer-focused, travel counselor to join our multi-client team.  The hours for this position are Monday t hrough Friday, 8am - 5pm CST. Very competitive salary

Position Description

·        Creates and accurately completes complex travel requests (car, hotel, air, rail) for multiple accounts

·        Proactively offers best options based on client travel policy and requirements for each interaction. 

·        Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

·        Responds to requests (phone, email, chat) promptly, completely, and professionally

·        Accurately follows and applies client travel policy based on travel type and client expectations 

·        Ability to thrive as a positive individual contributor in a high-touch, complex interaction environment 

·        Proactively assists the team and other team members in resolving problems, learning and research

·        Provides new ideas, feedback and out of the box thinking to leadership

·        Uses correct grammar during all interaction (email/phone/chat)

·        Effectively demonstrates patience, empathy, understanding while controlling the contact 

·        Must be a “Team Player” and work cohesively with others internally and externally 

·        Ability to work and adapt in a constantly changing, fast paced environment

·        Assignments include both routine and non-routine work

Position Requirements

• Bilingual French/English written and spoken
• High School diploma
• 5+ years of experience working in a customer service environment that includes 3+ years as a travel counselor

• Knowledge, skills and abilities 
• Strong verbal and written communication skills
• Strong attention to detail
• Great active listening and information gathering skills
• Proactive consultant - solutions oriented and accountable
• Excellent working knowledge of the travel industry, application of client travel policies, procedures and processes
•  Has specialist skillset and experience as a travel counselor in the areas of VIP, Concierge, Relocation and/or other specialty travel
• Highly skilled on Sabre GDS
• Able to use current technology and easily adapt to changes in technology as they come. Must be able to thrive in an ever-changing technical environment.
• Ability to work flexible hours and adjust shift as needed for coverage
• Microsoft Outlook, Word and Excel

We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.