Government Corporate Travel Consultant - Temp
Position Title: Government Travel Counselor
Location: Government Business Center, Tempe, AZ
Primary Objective
To make professional, accurate, cost-effective travel arrangements for all our clients
Government clients within company and government guidelines and standards for
excellent customer service.
Government Requirements
• Must have 2 years government industry experience working on Department
of Defense and/or Federal Agency Accounts
• Must be able to pass company and government background checks that will
include criminal history
• Must be a U.S. Citizen residing in the United States
Major Areas of Accountability
❖ Completes travel arrangements for client with air, hotel, car, and ground/sea
transportation vendors at the lowest possible fares within government travel policy. Understands and communicates the government travel policies and
booking guidelines including but not limited to JTR/JFTR. Utilizes our clients preferred vendors and government negotiated contracts to maximize
profits for branch branch/customer respectively.
❖ Knowledgeable of all our clients federal and department of defense
customers government business rules and policy.
❖ Knowledgeable in international travel, Fly America Act, Open Skies and complex
international routing and fare rules.
❖ Follows company procedures, guidelines and standards in the areas of: customer
service, building Passenger Name Records (PNRs) and profiles, ticketing,
utilization of front room computer Reservation System (CRS), productivity,
attendance, accuracy of work, invoicing, etc.
❖ Participates fully as a team member to assist as needed in completing all functions
related to servicing the government client, including ticket processing, clerical
functions, prepaid tickets, debit memos, etc.
❖ Is fully informed and stays abreast of all airline rules and regulations, and other
industry requirements and accurately applies this information when making travel
arrangements.
❖ Maintains a high level of competency in operating the CRS.
❖ Attends staff and training meetings for ongoing updates in the travel industry and
office procedures.
❖ Keeps manager promptly and fully informed of all problems and/or unusual
matters of significance.
❖ Maintains a favorable working relationship with all other company employees to
foster and promote a healthy, cooperative and harmonious working climate, which
will be conducive to maximum employee morale, productivity and
efficiency/effectiveness.
❖ Performs other duties as assigned.
