IMPLEMENTATION LEAD - FRENCH BILINGUAL- Remote

Position Overview 

As a key member of the Implementation team, the Implementation Lead will be responsible for delivering timely and successful new corporate account implementations on behalf our client. This role will also lead internal projects as needed. This position will coordinate efforts with internal and external resources to meet the objectives of the implementation project plans and work with various departments to overcome obstacles that may put implementation or project success at risk, all while guaranteeing stakeholder satisfaction.

This role will work closely with all Direct Travel departments and reports to the Implementation Manager. 

This is a fully remote position. 

Responsibilities

• Works with department leadership to identify appropriate resources for each implementation or project.
• Schedule and lead implementation / project calls with client and internal teams.
• Maintains detailed project plans using established templates and workflows 
• Ensures internal department subject matter experts are engaged in the implementation process as a resource during client calls or for addressing specific questions pertaining to their area. 
• Ensures all stakeholder tasks (internal and external) are completed in a timely manner.
• Assists in finding resolution to issues or questions during implementations or projects.
• Escalates critical issues to management team members as required.
• Develops clear understanding of process flows and related documents for the business.
• Support of any new processes as it relates to implementations.
• Follow up on emails, open items, concerns, and issues relating to implementations or projects.
• Update master implementation list according to timelines established.
• Monitor email support box when needed
• Provide weekly updates to management
• Must be willing to travel 5%  
• This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position 

Basic Qualifications

• French Canadian - bilingual
• Minimum 5 years’ experience in travel industry focused on Corporate Travel. 
• Knowledge of 3rd party travel industry products i.e. online booking tools, price assurance tools.
• Proficient with MS Office products (Excel, Word, and PowerPoint)
• Strong organization skills - ability to handle multiple projects and tasks
• Excellent communication Skills – Verbal and Written required
• Must be self-motivated and willing to accept change
• Must take ownership of all assigned tasks and project related assignments
• Ability to pay attention to detail
• Must be able to work independently and be part of a team
• This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Preferred Qualifications

• Travel industry experience working with global corporate accounts.
• TMC Corporate account implementation experience 
• Travel agreement/contract knowledge
• Presentation skills
• This is not an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position

Internal Notes