Who Our Client Is:

Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 340,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their business processes. They achieve these benefits through solutions based on their global unique numbering and identification systems, bar codes, Electronic Product Code-based RFID, data synchronization, and electronic information exchange.

What Our Client Needs:

Our client is looking for a Member Support Agent. The Member Support Agent provides exceptional customer service and acts as the primary touch point and an advocate for the customer in a fast-paced contact center environment ensuring high levels of customer satisfaction, as well as customer retention and growth.

The Member Support Agent handles customer requests with the highest degree of courtesy and professionalism through multiple channels including phone, email and web chat. Collaboration with multiple departments and organizational vertical market teams to achieve company goals and resolve customer inquiries is required.

What You’ll Do:

As a Member Support Agent you will be part of a non-traditional call center environment that focuses not only on collaboration, but also innovation. You’ll work closely with our client's members to drive them towards self-service in order to manage and grow their business. You’ll interact with customers of all sizes and products.

You will:

• Provide a seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each customer.
• Using a consultative approach, proactively engage small and medium segment customers via inbound calls and e-mail communications in an effort to build relationships and secure new business opportunities.
• Through thorough discovery, identify and offer appropriate needs-based solutions and service options and recognize cross-sell opportunities to increase revenue and improve customer retention.
• Analyzes customer needs and provides information regarding available solutions and services. Includes reinforcing the value of membership, increasing customer utilization of solutions and tools and the promotion of educational and training opportunities.

What You’ll Need:

• 2-3+ years’ experience in a call center environment is REQUIRED.
• 2 Year Associates Degree preferred but not required
• Demonstrates a good attendance record; is aware of the impact that missing work will have on the customer as well as co-workers
• Exceptional oral and written communication skills.
• Excellent analytical and interpersonal skills. 
• Solid critical thinking and teamwork qualities. Must be able to work independently or in group setting,
• Actively demonstrates dependability, reliability and importance of work to customer and peers.
• Friendly, patient, confident and articulate telephone manner with strong customer service mentality. 
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

What They Offer:

• A hybrid work environment in their Dayton, OH office (Currently 2 days a week and if there is an additional business need)
• 21 days of PTO
• Ten company holidays
• Immediate and Automatic contribution to 401K
• Elite Medical coverage 
• Access to LinkedIn Learning

Our client is an Equal Opportunity Employer - All qualified applications will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin