Who Our Client Is:

Our client is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through their program. Built on 14 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, our client delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, our client’s customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture.

Our client is committed to fostering a diverse and inclusive environment.

What Our Client Needs:

The IT Specialist is responsible for support of the operational IT infrastructure and end users. This position is responsible for serving as the first point of contact by providing prompt and professional resolution of requests in a fast-paced, highly multi-tasked environment. You are responsible for supporting the IT growth of our client’s company while maintaining a high level of service and availability of IT systems and services. This role will support employees across approximately 20 states and will need to come to the office in Exton, PA several days per week.

What You’ll Do:

Accountability & Impact of Role:

• Provide technical assistance via in person, phone and electronically to end users, onsite or remote
• Managing endpoint for users, using various centralized controls for both Windows and Apple machines
• Onboarding and offboarding employees, which includes and not limited to setting/decommissioning of workstations, application access (Zoom, Slack…etc) and email. 
• Configuring and disabling access key fobs for employee access
• Address problems; install, configure, troubleshoot issues with Windows and Apple machines, troubleshooting tickets and resolve technical issues related to hardware, software and networks independently with little or no supervision
• Assisting with spam filtering and email tracing for Energage employees
• Work with others on technical projects to maintain system availability, security, and continuous business operations
• Windows AD support, Network Monitoring
• Manage endpoint patching for Windows and Apple Devices
• Provide Mobile Application Management for BYOD Devices
• Managing the office router, internet and wireless access points
• Assisting the security members at Energage with requests on an as needed basis
• Participate in any and all IT work related activities, as assigned by management
• After-hours technical support on an as-needed basis
• This position is required to be in the office in Exton, PA for 1-2 day a week

What You’ll Need:

• 1-2 years of experience
• Excellent interpersonal, verbal and written communication skills
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Ability to deal effectively with all internal customers and external business contacts while conveying a positive, service-oriented attitude
• Demonstrate ability to take direction and communicate effectively with remote team members
• Demonstrated experience troubleshooting technical issues, identify root cause resulting in a methodical resolution
• Ability to support and train end-users in hardware and software applications
• Understand technical information and translating it into terminology which corresponds to the end-user
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgement

Nice to have’s:

• In-depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Experience installing, configuring and troubleshooting issues with systems
• Experience working with networking infrastructure

What They Offer:

• 3 weeks paid time off
• Flexibility, with the opportunity to work from home
• Company pays a portion of individual health care premium
• Option to participate in a company-sponsored 401(k)
• Training and education
• Tuition reimbursement program
• Opportunity to work for a purpose-driven organization using business as a force for good

Our client has adopted remote work with employees in various locations, with some exclusions:

• California
• Massachusetts
• New York City
• Washington
• Outside of the US