Title: Director of Payment Services

Location: Washington DC

Overview:

Our client, a large and fast-growing credit union, is searching for a Director of Payment Services to oversee the management of the daily operations of the Payment Services Department (including ATM, Debit & Credit, ACH, and Checking transactions).

You’ll act as a functional expert on all payment related services including initiatives and projects relating to these operations and report to the VP of Payment Services.

Responsibilities:

• Oversees daily operations and ongoing management of the Card Services Department, ACH and Checking departments.
• Evaluates the global cards payments program and performance. Implements changes to improve effectiveness, efficiency.
• Manages all payment services and delivery processes to ensure and optimize the best possible member experience and appropriate use of organizational resources.
• Manages productivity, income, and profitability of all payment related programs.
• Manages the disputes and resolution process to ensure the Credit Union complies with all applicable laws and regulations, while also optimizing member experience.
• Develops, monitors, and maintains fraud risk management programs and procedures in conjunction with Credit Union’s Compliance Team, as it pertains to Credit Cards, Debit Cards, ACH and Checking activity.
• Monitors daily processing of work performed by internal team to ensure deadlines are met, goals are accomplished, and in compliance with regulations.
• Reports on the Visa Network activity, including tracking trends and timelines, losses, monitoring activity, as well as weekly and periodic formal management reporting and benchmarking.
• Interacts with management and project teams for implementation of new and maintenance of existing products and services, including procedure development and problem resolution.
• Works with payment related vendors to ensure that the Credit Union is utilizing the best services while being cost effective.
• Serves as a subject matter expert for the Payments Team and other related areas of the Credit Union.
• Assists members with problems or handles complaints to maintain positive member and staff relations.
• Responsible for supporting the ongoing operations of all EFT activity including but not limited to: wires, ACH, share drafts, ATM, mobile deposits, shared branching and P2P.
• Provides technical, functional, and operational support to staff and members regarding EFT services and is responsible for supervising the payments team and interacting with other departments and vendors.
• Carries out supervisory responsibilities in accordance with the Credit Union 's policies and applicable laws. Responsibilities include: Interviewing, making recommendations for hiring/firing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for compliance with policies/procedures and regulatory requirements for applicable functional areas and has an awareness of regulatory requirements for the banking industry in general.
• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to Reg D, Reg E, Reg Z, Bank Secrecy Act as well as Federal Reserve, ACH, UCC and other regulatory requirements as applicable

Requirements:

• Relevant four-year degree or university program certificate
• 7+ years of management experience in Card Services industry.
• Knowledgeable of the Payments Industry including mobile payment systems, Visa Network, ACH, and Federal Reserve.
• Solid understanding of association rules (MasterCard, VISA, AMEX, and regional PIN networks).
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to respond to inquiries or complaints from members, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, employees, and/or boards of directors.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Mastery of the following traits: Customer/member service skills (internal and external), Detail oriented, Confidentiality, Decision Making, Interpersonal Skills, Team Development, Risk Management, Quality control, Balancing skills, Accuracy, Judgment, Analytical abilities

Job Link :  https://loxo.co/job/qgmnb5fqf6s9j3kk?t=1658520569025