Are you a specialist in Technical Support who is technically strong and values customer interactions? Do who wants to work in a close-knit environment?

Our client has asked us to look for a Terminal Support Specialist for a permanent position. We love this client because of their team-oriented environment and the impact they have had on the Vancouver community for decades.

As the Terminal Support Specialist, you will be responsible for responding to support incidents as reported by the helpdesk for the general computing environment, including (but not limited to) desktop and mobile computing hardware and software, network systems, business systems and server infrastructure. Where appropriate the individual will co-ordinate and escalate issues to the appropriate 3rd level support and / or external vendor resources.

Here is what you'll be doing on a day to day basis:

• Second level support for inquiries from central helpdesk.
• Support the desktop equipment in the Vancouver head office.
• Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.
• Prioritize and manage several tickets at once.
• Respond physically to site when appropriate to diagnose, repair, and maintain computer systems.
• Troubleshoot, remediate, and document issues as they arise. May require dispatching and triaging with third level support and/or vendors.
• Proactively identify and learn applicable software and hardware used and supported by the organization.
• Proactively identify root cause of issue and suggest steps for prevention of future problems.
• Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.
• Keep records of equipment user problems to allow for trend analysis.
• Perform other related duties as required

Here is the type of person we are looking for:

• You bring 1-3 years of previous experience in 2nd level helpdesk support, with a focus on hardware.
• You also bring strong organization and problem-solving skills, as well as your flexibility to perform multiple tasks.
• You are able to work in a self-directed manner and are also able to work effectively with a team or work group.
• You have excellent verbal and written communication skills and a proven ability to work in a fast-paced environment.
• You have a strong desire to learn and continue your growth in the IT industry.
• You have an A+, Network+ and Server+ certification or equivalent.
• You have a driver's license and access to a vehicle.

Salary range: $77-80k

If you are interested in exploring this position, please apply now! 

Our client is an equal opportunity employer and values diversity at their company. 

People are our passion. People are our profession. 

Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates