Are you a Microsoft 365 Analyst? Our client's ecosystem includes Azure AD group management, data management, project work and change management including upgrade cycles. They are looking for a Microsoft 365 Analyst for a permanent position. The key areas of focus will be Dynamics CRM with ClickDimensions integration, SharePoint, Outlook, Power Automate, Teams with Cisco integration, and Active Directory. Our client is currently implementing a cloud data warehouse using Azure SQL and Power BI, database administration in this area may also be part of the role.

Our client has a managed services IT provider and a Dynamics CRM vendor, this is not a help desk role. Training will be provided, however, a strong foundational knowledge of Microsoft 365 and Azure cloud solutions is essential, with demonstrable experience in successfully supporting Microsoft 365 products.

Here is what you will do on a day to basis:

• Change management on their technology platform with a heavy focus on Microsoft systems including Outlook, Teams, SharePoint, Dynamics CRM and AD Groups
• Upgrades and their associated testing and implementation planning
• License management and invoice reconciliation
• Assuming the support of numerous workflow and Power Automate scripts
• Monitoring / managing Cloud storage (SharePoint, Dynamics, Teams, Azure SQL etc.)
• Adoption of new M365 solutions and processes including working with their training specialist for delivery and creation of training plans, materials, and documentation
• Internal user support for incidents escalated from the managed services provider helpdesk and resolve system/application issues
• Explore ways to scale Microsoft’s offering, such as with the Power Platform, within the organization based on business opportunities and other technical innovations
• Working with various providers for setup, maintenance, changes, troubleshooting and issue tracking
• System upgrade management including test plan creation and execution
• Various data administration activities (data extracts, clean-up, reporting and reconciliation) across multiple systems
• Document and maintain current and new administration procedures
• Various other project, administrative, and operational tasks as require

Here is the type of person we are looking for:

• Minimum 5 years IT experience, with 2 years of professional administrative experience
• Demonstrated ability to leverage modern Microsoft 365 productivity tools and share best practices with users
• Experience in a client service or support position
• Ability to work in a team
• Highly organized with ability to work in fast-paced environment
• Excellent command of written and spoken English
• Minimum typing speed of 50 wpm

If you are interested in exploring this position, please apply now!

Our client is an equal opportunity employer and values diversity at their company

People are our passion. People are our profession.

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