Computer Technologies Consultants (CTC) is seeking an IT Service Desk Specialist - Level III to support the Defense Health Agency (DHA) in California and/or Illinois. This is a full time onsite position!
With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.
Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well look no further! Experience this family-oriented company who takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with our client you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of and work in collaborative, dynamic, and high-tempo environments. Our clients’ employees are their most valued asset and they invest in their people because they are in it for the long term. They are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities world-wide.
Why Should You Be Interested?
- Direct hire full-time position
- Competitive base salary and comprehensive benefits
- Mid-size company with room for growth
Position Title: IT Service Desk Specialist - Level III
Position Location: Full Time onsite Government sites in California and/or Illinois
Daily Responsibilities:
- Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
- Acts as the escalation path to resolve moderate to highly complex technical issues.
- Specialized in certain aspects of technologies to assist the customer base.
- Provides support for call overflow during peak time or reduced staff during off peak hours.
- Level III performs more varied and difficult tasks compared to Level II
Required Years of Experience (min):
- 6+ years of experience.
Required Degree:
- Bachelor's Degree or equivalent
- Able to obtain CompTIA Security + and/or another IAT Level 2 equivalent in 30 days to comply with DoD 8570.01-M, and/or latest version of DoDM 8140
Required Experience:
- Demonstrate understanding and knowledge of ITSM processes and procedures
- Virtual application knowledge such as Citrix
- ServiceNow knowledge for completing service tickets
- Browsers, Edge, Chrome, and Firefox knowledge to troubleshoot various website applications
Required Clearance:
- Security/Background Check
- Candidates must be able to secure and maintain Federal Government security clearances as deemed appropriate by management.
Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.
