Do you have experience in managing a program in a trauma-informed environment supporting survivors of domestic violence?

We are currently in search of a Associate Director, Empowerment Project for the District Alliance for Safe Housing (DASH). The position is full-time, hybrid based in Washington, DC. This is a Permanent assignment.

ORGANIZATION: District Alliance for Safe Housing (DASH)

LOCATION: Washington, DC- Hybrid

POSITION TITLE: Associate Director, Empowerment Project

DURATION: Full Time

SALARY: $80,000/annual

Is This Your Dream Job? The Associate Director, Empowerment Project (EP) oversees the operations and service delivery of DASH's Empowerment Project. This person supervises a team of up to five staff, providing coaching as well as hands-on support for complex cases. The Associate Director, EP also serves as the first escalation point for day-today problems or concerns and assists with crisis intervention and conflict resolution. This role will also work with Program leadership to ensure budget compliance, program adherence to grant agreements and organizational policies and procedures, and proper program data capture reporting.

Our Ideal Candidate:

• 4+ years of related experience, or a combination of experience and education such as a Bachelor's degree in psychology, social work, social services, etc.
• Master's degree in psychology, social work, social services or related field is a plus, but not a requirement.
• Experience working with domestic and sexual violence survivors.
• Knowledge of housing and social service resources for survivors in the DC, MD, VA area.
• Familiarity with DC housing market, education system, job training programs and mental health programs.
• Experience building & managing external partnerships.
• Experience creating enhanced safety plans.
• Experience working on economic issues related to personal finance, budgeting, career planning, etc.
• Familiarity with budget development and forecasting as well as data collection and analysis.
• Demonstrated leadership abilities in team management, program and project management.
• Experience coordinating and working within a team to deliver comprehensive services and advocacy.
• Trauma-informed, Compassionate, and Mission-driven.
• Understanding of cultural diversity, family violence, and hard-to-reach or resistant individuals and families.
• Initiative-taker and able to juggle multiple priorities in a fast-paced environment.
• Proficiency with project management tools (Monday.com/Trello/Asana, etc.), MS Office Suite and Internet Browsers.
• Bi/multi-lingual ability in Spanish, Amharic, Vietnamese, Mandarin or American Sign Language is a plus, but not required.
• COVID-19 vaccination required.

How You Will Spend Your Day:

Program Management (30%)

• Works in partnership with Program leadership to support the expansion of EP to include Project Empowerment and increase the capacity of EP from 28 participants to 45 participants.
• Supports the development and maintenance of workplans to ensure program delivery and data reporting for EP and all supporting partnerships. Support the identification of timelines for achieving workplan scope and targets and the development and implementation of best practices to support achievement.
• Works with program management to manage the EP budget and oversee program expenses within their approved budget and grant awards.
• Triages and serve as a leader in solving day-to-day programmatic escalations, including participant grievances and program non-compliance.
• Identifies and addresses gaps in knowledge, skills, resources, and partnerships to strengthen program delivery, including wellbeing supports.
• Ensures staff consistently apply the DASH model and program policies and procedures for effective service delivery.
• Contributes to the development of programmatic reports and data reporting, helping to ensure accurate and timely dissemination of information to internal and external stakeholders. Collaborates with program staff to analyze and present data.
• Understands EP grant requirements and ensures program and service delivery balances grant requirements and DASH’s trauma-based, survivor-informed values. Ensures program and service compliance with federal, state, and local confidentiality and victim services laws and regulations.
• Works in partnership with program management and program staff to support detailed recordkeeping and ensure the accuracy of files, fostering an organized and transparent system that facilitates efficient retrieval and utilization of essential information.
• Ensures staff rigorously maintain financial safeguards and uphold internal controls.
• Helps to ensure audit readiness of EP program budget and portfolio.
• Ensures staff consistently apply the DASH model and program policies and procedures for effective service delivery.
• Understands EP grant requirements and ensures program and service delivery balances grant requirements and DASH’s trauma-based, survivor-informed values. Ensure program and service compliance with federal, state, and local confidentiality and victim services laws and regulations.

Leadership and Team Management (30%)

• Supervises and supports the EP team. Attracts, develops, coaches, and retains high-performance team members, empowering them to elevate their level of responsibility, span of control, and performance. Delegate work streams effectively, fostering professional growth and motivating and holding team members to a high standard of excellence and accountability.
• Implements ongoing coaching for CCSNs, fostering a culture of continuous learning, skill-building, and empowerment to enhance their effectiveness in delivering high-quality services to EP participants. Supports staff to develop problem-solving skills and leads team brainstorming to respond to nuanced and individualized cases.
• Ensures CCSNs understand how to implement their work according to the model of voluntary service and trauma-informed care for clients, the DASH model, and grant requirements. Ensures CCSNs consistently apply the DASH model and organizational policies and procedures for effective service delivery throughout programs.
• Identifies departmental training needs and consults with Program leadership and People & Culture to find or develop appropriate training resources.
• Assists in fostering a collaborative and innovative program culture that encourages continuous improvement and learning.
• Models DASH’s standard of understanding, sensitivity, and responsiveness to cultural differences in the organization’s service and employee population.
• Masters, communicates, and models DASH values.

Direct Service (20%)

• Coordinates with the DASH Intake team and program leadership to assist with participant intake into EP. Conducts participant intakes and onboarding.
• Supervises Community Coach & Systems Navigators (CCSNs) in the support they provide to participants in creating safety and goal plans. On a monthly basis, supervises CCSNs in their home visits, phone check-ins, and wellbeing assessments of program participants. Responds to any crisis or emergency issues for participants.
• Regularly reviews participant activities to ensure alignment with program goals. Supports CCSNs to implement feedback loops to allow for participant input and adjustments.
• Provides support and resources to CCSNs to enable them to guide participants in navigating social services and systems.
• Provides comprehensive support and guidance to CCNSs and participants for more complex cases, offering expertise, resources, and collaborative problem-solving strategies to ensure effective and trauma-informed care for EP participants facing unique challenges. Leads care conferences with participants and CCSNs, as appropriate.
• Maintains accurate and timely documentation for individual participants.
• Advocates to senior leadership for needs that existing resources or partners cannot meet.

Resource and Partnership Management (20%)

• Cultivates strong relationships with landlords and property management companies to secure affordable rent options for EP participants, involving proactive outreach, education about DASH and EP, negotiation, and ongoing communication.
• Facilitates the leasing process by advocating for program participants, promoting landlord-tenant relationships, addressing concerns, and ensuring smooth transitions into housing units.
• Provides ongoing support to landlords, addressing any issues that may arise, and collaborating to maintain stable housing for participants. Acts as a mediator between landlords and participants when necessary, resolving conflicts and promoting positive landlord-tenant relationships.
• Monitors rental market and opportunities, working closely with community partners to expand affordable housing opportunities and resources for program participants.
• Maintains relationships and collaborates with Memorandum of Understanding (MOU) program partners, volunteer groups, and culturally specific outreach centers to organize survivor-centered activities for participants. Identifies, develops, and maintains relationships with key partners in job training programs, education, and similar fields.
• Supports CCSNs to identify potential resources, programs, and partnerships to help participants achieve their goals.
• In agreement with leadership, attends monthly meetings with community organizations and represents DASH throughout the community and at key partner events.

We’d love to hear from you!

If this sounds like the job for you, we would love to help make that happen. Please apply using the link below.

For more information about Careers In Nonprofits and our other available opportunities and workshops, please visit our website at www.careersinnonprofits.com.

Careers In Nonprofits is an equal opportunity employer. Empowered by the #ILoveMyJob mission, we celebrate diversity and are committed to creating an inclusive work environment within the nonprofit sector.

Due to the high volume of applications we receive, we regretfully can only respond to those candidates who best meet the requirements of a specific position or whose backgrounds are generally applicable to our client base. Please rest assured that we retain all candidate information for possible future matches, even if you do not hear from us in regard to your application in response to this ad.