Job Description: General Manager – Sports & Entertainment – Facilities

Washington DC.

Job Responsibilities

• Lead a team that provides operational expertise in contracted services while managing hands-on execution of operations.
• Manage client and community relationships at the location, continually assessing operations and developing plans to provide optimal service and drive employee and customer satisfaction.
• Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
• Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
• Partner with Finance to manage a budget and assist in designing improvements to optimize financial performance and operational productivity.
• Ensure compliance with all local, state, and federal regulations and codes, and maintain all associated records and reports.
• Ensure compliance with our client's standards of operation, including safety standards and our client's Business Conduct Policy at all times.

Qualifications

• Bachelor’s degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and our client support staff.
• Comfort in reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability to lead through other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.
• Experience in crafting product sales strategies and implementing operational programs and initiatives.
• Physical demands may include lifting, bending, pushing, pulling, and/or extended walking and standing. May also require uniforms and/or usage of Personal Protective Equipment (PPE).

Additional Requirements

• Senior leadership experience
• Facilities management experience
• Experience working within the Sports & Entertainment industry