We're currently seeking a proactive and adaptable Product and Customer Support Manager to join our team. If you thrive in a fast-paced environment and possess strong problem-solving skills, this challenging role offers ample opportunities for learning and advancement.

Primary Responsibilities:

• Oversee post-sale product support functions, including outsourced and internal customer service contact centers, technical support, warranty services, and parts and accessory support teams.
• Conduct analysis and provide summarized reports on customer feedback, call center interactions, and warranty issues to ensure our products meet our Best-In-Class reputation and exceed customer expectations.
• Lead the development of supporting content for parts and accessories in collaboration with the Product Support team.
• Manage the creation and maintenance of illustrated parts lists and related service parts and kits.
• Maintain customer/channel-specific service parts price files and utilize daily parts and accessory sales reports to facilitate timely customer shipments.

Qualifications:

• 5+ years of supervisory experience in product support, including contact center management, preferably within a manufacturing environment.
• Demonstrated ability to analyze data and drive process improvement initiatives.
• Experience in the Outdoor Power Equipment or Durable Goods Industries is advantageous.

Education/Certification:

• A bachelor's degree in business management or a related field is preferred, although equivalent combinations of education and experience will be considered.

Management Responsibilities:

• Direct oversight of a team of 6 to 7 individuals.