The Company & Role

Our client is a Managed Service Provider that has been in business for over 20 years and has an extremely strong name in the Atlanta market. They are focused on long-term relationships with their clients and treat them like family. 

The company works with small to medium-sized businesses in Atlanta, providing Managed IT Services and Cyber Security Risk Management services. They have the latest and greatest technology on the market and are always looking for improvements in their product and service. 

As an Account Manager, you’ll lead post-sale client relationship management, working closely with clients to establish and maintain trusted advisor status. You will proactively work internally and externally to identify needs, orchestrate resources, and facilitate essential outcomes that enable your clients’ desired business objectives.

This is an excellent opportunity to work with a strong, dedicated team backed by an established IT Company with seasoned leadership.

Responsibilities

• Develop the overall relationship with assigned clients, including managing expectations, assuring ongoing satisfaction, adopting solutions, and client retention.
• Monitors service levels, critical success factors, and key performance indicators to identify service gaps and technology issues.
• Proactively maintains regular communications with assigned clients by sharing timely, relevant updates.
• Leads quarterly strategic business reviews with C- and stakeholder levels as the desired audience.
• Works to identify, develop and propose new business opportunities.
• Maintain CRM’s accuracy by consistently updating client status, tracking critical business activities, uploading client documentation, and maintaining client contacts.
• Works with quoting system to create and manage client proposals from creation to close.
• Interacts with knowledgebase system to ensure the accuracy of the information and provide accurate and timely information to clients.
• Other relevant duties as assigned by supervisor.

Requirements

• Effective management of client expectations.
• Combined 2+ years of relevant work experience in 1 or more of the following roles:
• Client Success
• Account Management
• Strategic IT Consulting
• Sales, with an emphasis on cross-selling
• Knowledge of 1 or more of the following:
• End User Support
• Cloud Services (Public or Private)
• Security/Compliance
• Disaster Recovery/Business Continuity
• Infrastructure/Network Management
• Basic understanding of recurring revenue business model, business operations, and practices.
• Ability to diagnose, organize, and prioritize client issues while consistently meeting or exceeding deadlines and expectations.
• Coordinate with internal teams to deliver solutions to multiple clients simultaneously.
• Effectual analytical and creative problem-solving skills.
• Efficient listening, verbal, and written communication skills.
• Continuous learning of new products, services, and capabilities in an ever-changing environment.
• Proficiency with the Microsoft productivity suite.
• Travel to client sites (est. 20-35%).
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Preferred Experience & Qualifications

• Bachelor's Degree in Business Administration, Technology, or equivalent
• Previous professional experience with one or more of the following products/vendors:
• Kaseya
• HubSpot
• QuoteWerks



We also offer the following benefits and perks:

• Competitive pay - starting pay range is $65,000 - $90,000/year; however, base pay may vary depending on job-related knowledge, skills, and experience.
• Comprehensive benefits (medical, dental, vision)
• Life and Disability Insurance
• Telemedicine
• 401k match
• Certification/Education program
• Hybrid Work Office
• Health and wellness program