for mobile computing provides technical configuration, implementation, and maintenance
services supporting the College’s mobile computing initiatives within the academic programs. This position
provides technical leadership related to the installation, configuration,
and maintenance of IT-related systems in both administrative and academic environments to ensure the highest
levels of efficiency and security. This position serves on a team
that acts as the primary liaison for all help desk inquiries either in-person,
via phone, or on-line. This position reports directly to the Senior
End‐User Computing (SDEUC).
Works in coordination with SDEUC on the mobile computing strategic plan
initiatives including identifying appropriate academic programs, defining implementation
timelines, developing multifunctional lab space model, migrating to cloud-based
services, and exploring areas for efficiency in help desk system and systems
Directly supports mobile computing technology and services in academic
computer labs and administrative offices, multimedia classrooms. Installs,
configures, tests, and assists users with the implementation of new hardware,
software, and applications supporting mobile technologies on campus.
Implements technology services supporting student and faculty owned
mobile computing devices (including tablets and phones), and all other college-owned
computing hardware and software. This include mobile printing, mobile scanning
to network volumes, cloud-based apps and storage, and Wi-Fi access to online
Works in coordination with Technology Infrastructure department through
SDEUC to identify and implement Wi-Fi/wireless services using existing and new
technologies in cloud networking services.
Serve as the point person for upgrade of administrative and academic systems
including help desk support, one-card system, security cameras, access-control,
ID printing, housing and dining services.
Provides training and guidance to other technical support staff and
student workers. Plans and designs training documentation and conducts hands‐on
Develops documentation for systems and administration procedures. May
write reports and/or summaries (e.g., status reports, problem reports, progress
summaries, system utilization reports) as needed. Implements and documents
procedures for all supported hardware and software systems.
Recommends changes to improve systems and network configurations, and
determines hardware or software requirements related to such changes. May help
develop an equitable upgrade plan in collaboration with supervisor based on
Stays informed of new developments and technologies by reading online
and print publications, maintaining contact with vendors, and participating in professional
organizations, meetings, and seminars.
Performs other related duties as assigned.
Bachelor’s degree in computer science, computer information
systems, or related field is required or combined experience/education as
substitute for minimum education.
A minimum of 2-4 years of experience with systems
administration is required, preferably in a higher education environment.
Working knowledge of Microsoft Windows and MacOS
is required. Linux,
VMware knowledge is preferred.
Experience with computer and network security including Cisco
Meraki services, firewalls, vulnerability scanning, intrusion
detection/prevention, vulnerability remediation, and log monitoring is a major
Experience in systems programming and scripting is desirable.
Experience with applications and tools including Banner,
Oracle, MS SQL, MySQL, web‐based
productivity applications, and open source solutions is desirable.
Must be able to work efficiently and cooperatively in a
multitasking collaborative team environment.
Must be able to lift up to 50lbs.
Must have strong interpersonal and communication skills.
Must be willing to be available on‐call
and perform duties outside of core business hours.