Job Title: Office Admin Support /Switchboard Operator

Location: Cleveland, OH

Duration: Temporary Position

Pay Rate: $15.83 per hour

Job Description:

We are currently seeking a dynamic and detail-oriented individual to join our team as an Office Admin Support /Switchboard Operator. This position will be based at our headquarters in Cleveland, OH, and the selected candidate will play a crucial role in managing incoming calls and providing essential support to our organization.

Responsibilities:

Switchboard Operation:

•  Receive and respond to calls from customers, employees, and vendors through the general headquarters phone line.
•  Provide general information to callers or transfer calls to the appropriate individual/department using internal resources.

Team Collaboration:

•  Work effectively in a team-oriented environment, collaborating with colleagues to ensure seamless communication and customer service.
•  Maintain a positive and professional demeanor in all interactions, both internal and external.

Adaptability:

•  Quickly adapt to changes and new information, demonstrating flexibility and agility in managing various tasks.
•  Maintain effective communication through various channels, including email.

Working Hours:

•  Monday to Friday, 8:00 am - 5:00 pm.

Confidentiality:

•  Handle confidential information with the utmost discretion and adhere to privacy protocols.

Qualifications:

• Previous receptionist experience is applicable.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Ability to work efficiently and maintain composure in a fast-paced environment.
• Proficiency in using office equipment, including switchboard systems.
• Basic knowledge of MS Office applications.

If you are a motivated individual with a commitment to delivering exceptional service and contributing to the smooth operation of our headquarters, we invite you to apply for this temporary position. Join us in our mission to maintain a high standard of professionalism and efficiency in all aspects of our organization. Please send your resume and cover letter to Lexi at lexi@emeraldresourcegroup.com.

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