First Line Technician

Grand Rapids, MI

Temp to Hire after 90 days

17.15/hr

My global client is looking to hire a First Line Technician to provide Tier I service for their ATMs! This is a great opportunity for a trade school grad to build their career! In this role, you will provide maintenance for ATM's, retail point of sale equipment, plus related PC and PC peripherals. The First Line Technician will receive an extensive training period, working directly with their mentor.

Requirements of the First Line Technician:

·        Able to pass a background check

·        Able to pass a drug test

·        Clean driving record

·        1 year PC experience

·        1 year Windows experience

·        General understanding of PC, PC peripherals and network connectivity

Responsibilities of the First Line Technician:

·        Prioritize and plan service calls

·        Complete equipment cleanings as specified by client contracts

·        Perform minor maintenance on ATMs Tasks: replacing light bulbs, card reader belts, air filters, etc.

·        Perform basic installation functions

·        Perform technical fixes

Functions of the First Line Technician:

·        Contact customer with the estimated time of arrival Escalate problems when appropriate Reassign calls when appropriate Review call history Accurately report service data

·        Pulling cable, mounting devices, installing Mas-Hamilton locks

·        Clearing paper jams, card jams, bill jams, etc. ,

For more information about this role, send your resume to and contact

Patricia Brown

330.703.0892

resumes@emeraldresourcegroup.com